Jessica Esparza
Highland,IN
Summary
Organized and motivated team-oriented employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
3
3
years of professional experience
Work History
Manager
Goldfish Swim School
Indianapolis, IN
11.2022 - 03.2023
- Facilitated staff meetings to discuss progress and determine opportunities for growth.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolving employee conflicts through the provision of guidance on company policies and procedures.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Ensured compliance with all applicable laws, regulations, industry standards.
Lead Server
Benihana Restaurant
Indianapolis, Indiana
11.2019 - 09.2022
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Managed opening and closing duties to facilitate restaurant operations.
- Attended meetings to learn and share information and find ways to enhance customer dining experience.
- Maintained adherence to state regulations by confirming legal drinking age prior to serving beer, wine, and liquor.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education
Bachelor of Science - Criminal Justice
University of Indianapolis
Indianapolis, IN05-2024
Skills
- Positive Attitude
- Team Collaboration
- Professional and Courteous
- Time Management
- Customer Service
- Task Prioritization
- Analytical Skills
- Organizational Skills
- Effective Communication
Accomplishments
- Special Topics Course Award; Hostage and Crisis Negotiation
Timeline
Manager
Goldfish Swim School
11.2022 - 03.2023
Lead Server
Benihana Restaurant
11.2019 - 09.2022
Bachelor of Science - Criminal Justice
University of Indianapolis