Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jessica Esparza

Highland,IN

Summary

Organized and motivated team-oriented employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.

Overview

3
3
years of professional experience

Work History

Manager

Goldfish Swim School
Indianapolis, IN
11.2022 - 03.2023
  • Facilitated staff meetings to discuss progress and determine opportunities for growth.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolving employee conflicts through the provision of guidance on company policies and procedures.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Ensured compliance with all applicable laws, regulations, industry standards.

Lead Server

Benihana Restaurant
Indianapolis, Indiana
11.2019 - 09.2022
  • Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
  • Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
  • Managed opening and closing duties to facilitate restaurant operations.
  • Attended meetings to learn and share information and find ways to enhance customer dining experience.
  • Maintained adherence to state regulations by confirming legal drinking age prior to serving beer, wine, and liquor.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Education

Bachelor of Science - Criminal Justice

University of Indianapolis
Indianapolis, IN
05-2024

Skills

  • Positive Attitude
  • Team Collaboration
  • Professional and Courteous
  • Time Management
  • Customer Service
  • Task Prioritization
  • Analytical Skills
  • Organizational Skills
  • Effective Communication

Accomplishments

  • Special Topics Course Award; Hostage and Crisis Negotiation

Timeline

Manager

Goldfish Swim School
11.2022 - 03.2023

Lead Server

Benihana Restaurant
11.2019 - 09.2022

Bachelor of Science - Criminal Justice

University of Indianapolis
Jessica Esparza