Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Jessica Esparza

San Jose ,CA

Summary

Dynamic customer service professional with a proven track record at Platinum Roofing and Retrofit, excelling in conflict resolution and customer relationship management. Adept at swiftly addressing inquiries and enhancing customer satisfaction, I thrive in team environments and leverage data entry skills to support operational efficiency. Passionate about delivering exceptional service and fostering positive client experiences.

Overview

5
5
years of professional experience

Work History

Call Center Representative

Platinum Roofing and Retrofit
Milpitas, CA
05.2023 - 01.2025
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Stayed current on relevant product and service offerings as well as competitor pricing models.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Attended regular training sessions on updates and changes within the industry or organization.

Sales Associate

Victoria Secret
Sherman Oaks, CA
01.2020 - 02.2022
  • Greeted customers and provided exceptional customer service.
  • Processed credit card transactions quickly and securely.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Provided accurate information about products, prices and services.
  • Handled customer complaints in a professional manner.

Education

Bachelor of Arts - Psychology

CSUN (California State University, Northridge)
Northridge, CA
05-2025

Skills

  • Customer service
  • Team collaboration
  • Conflict resolution
  • Customer relationship management
  • Data entry
  • Report preparation

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

References

References available upon request.

Timeline

Call Center Representative

Platinum Roofing and Retrofit
05.2023 - 01.2025

Sales Associate

Victoria Secret
01.2020 - 02.2022

Bachelor of Arts - Psychology

CSUN (California State University, Northridge)

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