Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Espinosa

Revere,MA

Summary

Dedicated professional with strong customer service skills, experienced in managing high call volumes and resolving inquiries efficiently. Committed to delivering exceptional service and maintaining operational accuracy. Proficient team player with extensive experience in customer service and cash handling. Skilled in effective communication and problem resolution, consistently enhancing customer satisfaction and operational efficiency.

Overview

17
17
years of professional experience

Work History

Housekeeper

UG2
Boston, Massachusetts
2024.11 - Current
  • Cleaned and sanitized assigned areas to maintain a safe environment.
  • Operated cleaning equipment to ensure thorough surface care.
  • Restocked supplies to support daily housekeeping operations.
  • Managed high call volumes efficiently while maintaining quality service.
  • Assisted customers with inquiries about products and services.

Teller

Banco popular
Medellín , Colombia
2015.02 - 2019.12
  • Cultivated client relationships to boost customer satisfaction and loyalty.
  • Executed product demonstrations to effectively highlight features and benefits for clients.
  • Managed sales presentations to engage prospective clients and drive interest.
  • Maintained cash drawer accuracy and balanced funds at the end of each shift.
  • Addressed customer inquiries about bank products and services to clarify options and improve client knowledge. regarding bank products and services.

Sales Coordinator

Emtelco
Medellin, Colombia
2010.01 - 2015.01
  • Assisted in training new sales staff on procedures and best practices for efficiency.
  • Coordinated and finalized sales proposals to complete purchases.
  • Generated leads through cold calling, networking, referrals and other methods.

Education

High School Diploma -

Asamblea Departamental
Colombia
2004-12

Some College (No Degree) - Business Administration

Sena
Colombia

Skills

  • Customer service
  • Cash handling
  • Problem solving
  • Effective communication
  • Team collaboration
  • Refund handling
  • Customer satisfaction

Timeline

Housekeeper

UG2
2024.11 - Current

Teller

Banco popular
2015.02 - 2019.12

Sales Coordinator

Emtelco
2010.01 - 2015.01

High School Diploma -

Asamblea Departamental

Some College (No Degree) - Business Administration

Sena
Jessica Espinosa