Jessica Esquivel
Merced,CA
Summary
Detail-oriented healthcare professional with 5+ years of experience in medical administration and patient services. Strong foundation in insurance verification, patient financial counseling, and healthcare operations. Currently enhancing expertise through medical billing and coding education. Bilingual English/Spanish professional committed to maintaining high accuracy while delivering compassionate patient service.
Overview
5
5
years of professional experience
Work History
Temporary Member Services Representative
Aston Carter
Remote, CA
07.2022 - 11.2022
- Consulted with members to explain health plan services and coverage details
- Researched and responded to questions about benefits and coverage limitations
- Scheduled medical transportation for elderly and disabled members while verifying insurance eligibility
- Maintained high satisfaction rate through knowledgeable, empathetic interactions and prompt follow-up
Patient Advocate
Conifer Revenue Cycle Solutions
Turlock, CA
01.2022 - 07.2022
- Counseled patients on financial assistance programs and community resources
- Analyzed patient information to determine eligibility for Medi-Cal and other coverage programs
- Collaborated with billing department to connect patients with appropriate resources for billing questions and payment plans.
Patient Service Representative
Golden Valley Health Centers
Merced, CA
01.2018 - 01.2022
- Collected and recorded patient demographic and insurance information with high accuracy
- Verified insurance coverage for date of service, collected copays and processed patient payments
- Scanned forms and records into Epic EMR system to update patient information
- Collaborated with billing department to connect patients with appropriate resources regarding payment plans or billing questions
Education
Medical Billing And Coding
Preppy (Auburn University)
High School Diploma -
Crossroads High School
Los Banos, CASkills
- Bilingual English/Spanish
- EMR Systems (Epic, NextGen, ACE)
- Patient Registration and Scheduling
- Insurance Verification and Authorization
- Medical Records Management
- Healthcare Customer Service
- Workflow Optimization
- Data Entry and Analysis
- MS Office (Excel, Word, PowerPoint)
- Slack, Teams, Webex
Timeline
Temporary Member Services Representative
Aston Carter
07.2022 - 11.2022
Patient Advocate
Conifer Revenue Cycle Solutions
01.2022 - 07.2022
Patient Service Representative
Golden Valley Health Centers
01.2018 - 01.2022
Medical Billing And Coding
Preppy (Auburn University)
High School Diploma -
Crossroads High School