Jessica Estala
Manor,TX
Summary
Diligent and responsible employee with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
Overview
6
6
years of professional experience
Work History
Cashier
Golden Family Bingo
09.2024 - Current
- Welcomed customers and helped determine their needs.
- Building relationships with customers to encourage repeat business.
- Work flexible schedule and extra shifts to meet business needs.
- Operate cash register for cash transactions with excellent accuracy levels.
Customer Service
Mr. Green's Produce
08.2021 - 11.2024
- Delivered excellent internal and external customer service.
- Managed a high volume of daily customers inquiries via phone, email, and live chat.
- Identified, researched, and resolved billing variances to maintain system accuracy.
- Generated, prepared, and submitted reports daily covering item shortages, late orders, and billing reports.
Assistant Store Manager
Flyrite Chicken, Inc.
09.2019 - 08.2021
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Team Leader
Kentucky Fried Chicken/Long John Silver's
09.2018 - 08.2021
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Managed opening and closing shift kitchen tasks.
- Monitored food temperatures to meet quality and safety standards.
- Packaged, arranged and labeled ingredient stock, storing at established temperatures.
Education
GED -
Lifeworks Austin
3700 S. 1st St. Austin, Tx 7870412-2009
Skills
- Excellent customer service and engagement
- Punctual and reliable
- Strong attention to safe food handling procedures
- Time management skills
- Financial precision
Timeline
Cashier
Golden Family Bingo
09.2024 - Current
Customer Service
Mr. Green's Produce
08.2021 - 11.2024
Assistant Store Manager
Flyrite Chicken, Inc.
09.2019 - 08.2021
Team Leader
Kentucky Fried Chicken/Long John Silver's
09.2018 - 08.2021
GED -
Lifeworks Austin
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