Jessica Evans
Starbucks
Shorewood,IL
19
years of professional experience
Dynamic Store Manager with a proven track record at Starbucks, excelling in customer engagement and effective problem resolution. Enhanced team performance through targeted training and strong organizational skills, resulting in improved customer satisfaction. Cultivated a collaborative environment, driving operational efficiency and fostering employee growth.
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Work History
Store Manager
7 Years 4 Months- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
Shift Supervisor
11 Years- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
Associate of Arts - Psychology
- Dean's List [Fall 2007-Spring 2010]
- Honoree of [Phi Theta Kappa]
- 3.8 GPA
Skills
Customer engagement
Effective problem resolution
Customer service expertise
Strong organizational skills
Accomplishments
- Achieved [_% TSD growth] through effectively helping with [Green Apron Service].
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [25] staff members.
Store Manager Quarter Excellence
awarded FY25 Q2
Timeline
Store Manager
Starbucks
04.2019 - CurrentRead More
Shift Supervisor
Starbucks
02.2008 - 02.2019Read More
Joliet Junior College
Associate of Arts from Psychology
Read More