Jessica Ezell
Gilbert,LA
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Cross Keys Bank. Proven ability to enhance customer satisfaction through efficient cash handling and effective communication. Recognized for building lasting relationships and streamlining operations, contributing to a welcoming and organized environment.
Overview
5
5
years of professional experience
Work History
Cashier
Smokers Paradise
Winnsboro
04.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and recommendations to enhance shopping experience.
- Maintained organized cash register area, ensuring a clean and welcoming environment.
- Handled cash management, accurately balancing till at end of shifts.
- Monitored inventory levels, restocking shelves as needed to ensure product availability.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Welcomed customers and helped determine their needs.
Teller
Cross Keys Bank
Saint Joseph, LA
10.2021 - 08.2023
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries and problem resolution.
- Maintained cash drawer integrity through diligent tracking and balancing.
- Provided information on bank products and services to enhance customer experience.
- Collaborated with team members to improve service delivery processes.
- Identified opportunities for cross-selling banking services to meet customer needs.
- Ensured compliance with bank policies and regulatory requirements during transactions.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educated customers on use of banking website and mobile apps.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained accurate records of customer transactions in line with bank procedures.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
- Maintained high accuracy in financial transactions, ensuring all cash and documentation were correct.
- Enhanced customer experience by efficiently processing transactions and addressing inquiries.
- Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
- Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.
- Reduced queue times during peak hours with effective cash handling and prompt service.
- Facilitated introduction of new tellers by mentoring them on bank procedures and customer service excellence.
- Increased customer satisfaction through friendly interactions and resolving issues promptly.
- Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
- Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.
- Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity.
- Reinforced customer trust by providing accurate account information and transaction confirmations.
- Assisted customers in understanding banking products, leading to increased uptake of services.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Referred customers to other banking departments for specialized services.
- Educated customers on online banking and mobile banking applications.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Processed applications for new accounts.
Receptionist
Tensas Dental
Saint
05.2021 - 08.2021
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments using dental practice management software.
- Answered multi-line phone system, directing calls to appropriate staff.
- Maintained organized patient records in compliance with privacy regulations.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Coordinated with dental team to ensure smooth daily operations and patient flow.
- Assisted with billing and insurance verification procedures for patients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
Education
Medical Assistant -
Remington College
Lafayette, LAHigh School Diploma -
Newellton High School
Newellton, La05.2000
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Customer relations
- Written and verbal communication
- Professionalism and courtesy
- Multitasking and organization
- Data entry
- Credit card processing
- Credit and cash transactions
Timeline
Cashier
Smokers Paradise
04.2025 - Current
Teller
Cross Keys Bank
10.2021 - 08.2023
Receptionist
Tensas Dental
05.2021 - 08.2021
High School Diploma -
Newellton High School
Medical Assistant -
Remington College