- I enjoy helping others and giving back to the community
- Animal Care
- Hiking
- Training dogs and other animals
- Baking and cooking
Jessica Fagan
Charlotte
Summary
Results-driven professional with strong multitasking and organizational skills in customer service. Expertise in analyzing feedback and implementing strategies for continuous improvement.
Overview
11
11
years of professional experience
Work History
Assistant Manager, Customer Service
Workman's Friend
Charlotte, NC
06.2022 - Current
- Developed customer service training to enhance team performance and service quality.
- Analyzed customer feedback to identify areas for service improvement and implementation strategies.
- Collaborated with management to establish operational procedures that increased efficiency in daily operations.
- Developed strong relationships with guests, leading to increased repeat business and loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Mentored new team members, fostering a supportive environment and promoting best practices in customer interactions.
- Utilized strong multitasking skills to manage multiple tasks simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Catering Assistant, Bartender
Olive Garden
Pineville, NC
02.2015 - 06.2022
- Implemented cleaning and sanitation protocols in compliance with health regulations.
- Coordinated event setups, ensuring timely delivery of meals and services for large gatherings.
- Developed relationships with clients to understand their specific catering needs and preferences.
- Cleaned and organized kitchen stations to promote team efficiency.
- Offered excellent customer service, addressing client concerns promptly and professionally.
- Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of events.
Education
High School Diploma -
Enrico Fermi
Enfield, CT06-2013
Skills
- Customer service
- Money handling
- Policy enforcement
- Multitasking and organization
- Team collaboration
- Customer relations
- Adaptability and flexibility
- Workload management
Interests
Timeline
Assistant Manager, Customer Service
Workman's Friend
06.2022 - Current
Catering Assistant, Bartender
Olive Garden
02.2015 - 06.2022
High School Diploma -
Enrico Fermi