Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Jessica Fay

Lincroft,NJ

Summary

Detail-oriented professional with strong customer service and administrative skills. Experienced in managing inquiries, processing transactions, and enhancing guest experiences. Committed to optimizing operations and ensuring guest satisfaction.

Overview

3
3
years of professional experience

Work History

Front Desk Associate

Planet Fitness
Shrewsbury, New Jersey
07.2024 - Current
  • Directed phone inquiries to appropriate departments for efficient communication.
  • Maintained high satisfaction ratings and ensured successful inspections for gym operations.
  • Executed various administrative tasks, including filing, data entry, and document photocopying.
  • Updated guest profiles in computer system to reflect changes made during reservation process.

Parking Attendant

Live Nation
Holmdel, New Jersey
05.2022 - Current
  • Managed payment transactions using point-of-sale systems.
  • Collaborated with event staff to coordinate parking logistics.
  • Directed traffic flow for up to 17,500 attendees, maintaining safety and order.
  • Assisted guests with parking inquiries and directions.

Acting Traffic Manager

Live Nation
Holmdel, New Jersey
11.2024 - 01.2025
  • Developed traffic flow plans for the Magic of Lights to optimize audience experience during events.
  • Monitored real-time traffic patterns to adjust plans in response to changing conditions.
  • Trained new crew members to ensure operational readiness and efficiency.
  • Served as manager when necessary to maintain team productivity.

Education

Associate of Science - Business Administration

Brookdale Community College
Lincroft, NJ
05-2025

Skills

  • Team collaboration
  • Project management
  • Administrative skills
  • Customer service
  • Inventory management
  • Microsoft Office
  • Communication skills
  • Problem solving

Affiliations

  • Student-Athlete Advisory Committee
  • Collegiate Softball
  • Dean's List

Accomplishments

  • Region 19 All-Region Academic Team
  • All-GSAC Academic Honors
  • Division III All-GSAC
  • 1st Team NJCAA Division III All-Region

Timeline

Acting Traffic Manager

Live Nation
11.2024 - 01.2025

Front Desk Associate

Planet Fitness
07.2024 - Current

Parking Attendant

Live Nation
05.2022 - Current

Associate of Science - Business Administration

Brookdale Community College

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