Alicia Hunter
Liverpool,NY
Summary
Results-driven retail management expert with a decade of experience in optimizing customer service and team performance. Proven track record in resolving conflicts and training staff, leading to increased customer satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Front Desk Associate
Sleep INN & Suites Airport
East Syracuse, NY
01.2025 - Current
- Greeted guests warmly upon arrival and facilitated smooth check-in process.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed reservations using hotel management software efficiently.
- Answered guest inquiries and provided information about hotel services.
- Processed guest check-outs and resolved billing inquiries to ensure guest satisfaction.
- Coordinated with housekeeping to ensure room readiness for arrivals.
- Assisted guests with special requests and effectively addressed concerns to enhance their experience.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Trained newly hired employees on front desk procedures and business operations.
Store Manager
Aldi
Syracuse, NY
05.2014 - Current
- I started as a PT Associate and worked my way up to Store Manager
- Oversaw daily store operations, ensuring adherence to company policies and standards.
- Trained and developed team members, improving customer service skills and enhancing customer experience.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Executed merchandising strategies to optimize product displays and drive sales promotions.
- Conducted regular store audits to ensure cleanliness and safety standards were met.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Education
High School -
John C. Birdlebough High School
Phoenix, NY06-2012
Skills
- Front desk management
- High-quality customer service
- Customer service
- Reservation management
- Cash handling
- Scheduling
- Inventory management
- Employee training
- Time management
- Effective collaboration
- Team collaboration
- Leadership skills
- Detail orientation
Timeline
Front Desk Associate
Sleep INN & Suites Airport
01.2025 - Current
Store Manager
Aldi
05.2014 - Current
High School -
John C. Birdlebough High School