Binta Niass

• Welcomed clients to create a positive first impression. and manage appointments, phone calls, and inquiries
• Processed client payments accurately at point of sale. and maintain accurate client information
• Recommended and sold aftercare products tailored to client needs, enhancing customer satisfaction
• Followed up with clients to encourage rebooking and resolve customer concerns effectively

• Assisted customers with purchases, inquiries, and returns to enhance satisfaction
• Identified customer needs and resolved concerns while providing excellent service
• Promoted credit card options, leading to increased customer enrollment
• Identified customer needs and resolved concerns to maintain high service standards

• Greeted clients and visitors and managed phone, email, and walk-in inquiries
• Coordinated communication between clients, technicians, and staff
• Maintained accurate records, logs, and internal documentation
• Managed confidential documents securely and maintained organized files

Currently Enrolled, Online