Jessica Felix
Douglas,AZ
Summary
Over 18 years of working at multiple locations for different franchises, I can say Im an expert in customer service. I would like to continue to utilize and strengthen these skills, which I have been using for years to the best of my abilities. I have experience in many different setting and have been able to learn computer systems and company policies. I can say i am a worker that fallows company regulations and policies. I am hard and quick learn and a team player when it come to working with others.
Overview
2026
2026
years of professional experience
Work History
Receptionist
Borderland Chevrolet GMC
Douglas, AZ
03.2024 - 02.2026
- Managed front desk operations, ensuring seamless visitor experience and efficient appointment scheduling.
- Handled incoming calls, directing inquiries to appropriate departments with clarity and professionalism.
- Maintained organized records of customer interactions and service requests for accurate follow-up.
- Coordinated communications between departments, enhancing collaboration and information flow within the dealership.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Personal Shopper
Walmart
Douglas, AZ
07.2015 - 03.2025
- Curated personalized shopping experiences to enhance customer satisfaction and loyalty.
- Collaborated with team members to streamline inventory management processes.
- Analyzed customer preferences to optimize product selection and availability.
- Trained new staff on best practices for efficient shopping assistance and service standards.
- Monitored market trends to adjust offerings and maintain competitive advantage in the retail space.
- Developed strong relationships with customers, fostering repeat business through exceptional service delivery.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Worked productively with customers to meet order requirements and service expectations.
- Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
Assistant Manager
Family Dollar
Douglas, AZ
2014 - 2015
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored team members on customer service standards and operational efficiency.
- Managed inventory control processes, including stock replenishment and loss prevention strategies.
- Implemented initiatives to enhance store appearance and optimize merchandise displays.
- Facilitated communication between management and staff to improve workflow efficiency.
- Analyzed sales trends to assist in product selection and inventory management decisions.
- Developed schedules for staff, ensuring adequate coverage during peak hours while managing labor costs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Representative
ACT
Douglas, AZ
08.2008 - 07.2014
- Managed customer inquiries, providing accurate information and support to enhance service experience.
- Streamlined communication channels, ensuring timely updates and feedback among team members.
- Analyzed customer feedback data to identify trends and implement service improvements.
- Facilitated workshops aimed at enhancing team collaboration and professional development opportunities.
- Oversaw dispute resolution processes, ensuring adherence to company policies and customer satisfaction standards.
Server/Host
Denny's
Douglas, AZ
06.2006 - 06.2008
- Delivered exceptional customer service in high-pressure environment.
- Managed order accuracy and timely food delivery to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure seamless communication and efficient service flow.
- Trained new team members on menu items and service standards to maintain quality.
- Maintained cleanliness and organization of dining area to create inviting atmosphere.
- Handled cash transactions accurately while following company policies for financial security.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Courtesy Clerk
Food City
Douglas, AZ
06.2006 - 05.2008
- Assisted customers with inquiries and provided product information to enhance shopping experience.
- Maintained cleanliness and organization of store aisles, ensuring a safe environment for shoppers.
- Operated cash registers accurately, processing transactions swiftly and efficiently during peak hours.
- Collaborated with team members to restock shelves promptly, improving product availability for customers.
- Developed strategies for efficient workflow during busy periods, optimizing staff allocation and service speed.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
Education
High School Diploma -
Douglas High School
Douglas, AZSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Phone etiquette
- Positive and professional
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist
Borderland Chevrolet GMC
03.2024 - 02.2026
Personal Shopper
Walmart
07.2015 - 03.2025
Representative
ACT
08.2008 - 07.2014
Server/Host
Denny's
06.2006 - 06.2008
Courtesy Clerk
Food City
06.2006 - 05.2008
Assistant Manager
Family Dollar
2014 - 2015
High School Diploma -
Douglas High School