Jessica Felton
Staten Island,NY
Summary
Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in building relationships with a diverse candidate pool. Familiar with interviewing techniques and always looking for ways to improve operations and personalize assistance.
Overview
3
3
years of professional experience
Work History
Housing Specialist (Case Manager)
Project Hospitality
Staten Island, NY
08.2021 - Current
- Generated specific candidate pool for housing opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
- Evaluated strengths and weaknesses of candidates through effective screening processes
- Created spreadsheets and document templates using various programs for optimum levels of communication and efficient project completion.
- Reviewed documentation and input data into computer system to complete eligibility process and track applicants.
- Provided behavioral analysis and therapeutic treatment planning for clients while implementing coping skills techniques.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Assistant Director of Senior Program
Jewish Community Center
Staten Island, NY
11.2018 - 12.2019
- Trained and mentored new employees on social service industry practices and organization operations.
- Developed and implemented departmental goals, plans and standards consistent with administrative, legal and ethical requirements of organization.
- Conducted 15+ community workshops and fundraisers to promote different programs and educate public on available services.
- Referred 100+ clients to appropriate team members, community agencies and organizations to meet treatment needs.
Case Assistant
Jewish Community Center
Staten Island, NY
08.2017 - 11.2018
- Completed intakes and ongoing assessments with clients to determine eligibility, and service gaps for medical, housing, and public benefits needs.
- Worked with multidisciplinary team to develop, initiate, manage and modify individualized plans of care.
- Ensured that necessary forms, reports, and progress notes were properly completed and contain informative descriptions of services provided and clients' responses to services received.
- Successfully enrolled 10+ clients daily in local and government programs, such as Medicare, home care and transportation services.
Education
Bachelor of Science - Business Management
Colorado State University
Fort Collins, CO12.2023
Skills
- Problem Solving
- Candidate Screening and Sourcing
- Written and Interpersonal Communication
- Active Listening
- Conflict Resolution
- Attention to Detail
- Relationship Building
- Documentation and Recordkeeping
Timeline
Housing Specialist (Case Manager)
Project Hospitality
08.2021 - Current
Assistant Director of Senior Program
Jewish Community Center
11.2018 - 12.2019
Case Assistant
Jewish Community Center
08.2017 - 11.2018
Bachelor of Science - Business Management
Colorado State University
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