Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Hi, I’m

Jessica Felton

Firestone,CO

Summary

Highly motivated and dependable bartender seeking employment in a fast paced environment. With proven ability to lead and motivate others, communicate effectively and provide results with the best possible professional and customer experience.

Hands-on Lead Bartender successful at consistently delivering highest quality service. Fast and efficient worker goes extra mile to sell more and keep customers satisfied. Well-versed in specialty drink preparation, including specialty drinks.

Friendly Bartender with expertise concocting cocktail drinks and alcoholic beverages. Familiar with numerous drinking-making techniques. Offering 22 years of experience in providing patrons with superior service.

Remains calm and poised in fast-paced environments. Prepared to handle high-volume service situations. Familiar with wide range of beers, liquors, wine and cocktails. Works great with team members to serve customers and meet demand. Always ready to help others and reliable in keeping bar organized, stocked and ready for customers.

Overview

21
years of professional experience
1
Certification

Work History

Scooter's Sports Bar and Grill
Aurora, CO

Lead Bartender/Manager
04.2012 - Current

Job overview

  • Establish and adjust weekly employee schedules.
  • Maintain a list of ride services for inebriated customers to safely transport to destinations.
  • Reinvented classic cocktails to complement new menu options.
  • Manage and meet with all vendors including liquor representatives, maintenance companies and entertainment acts.
  • Perform interviews and hiring process for new employees.
  • Perform orientation to all new hires.
  • Verify previous day sales and verify any discrepancies
  • Perform quarterly employee reviews and provide feedback on performance.
  • Manage updates to POS system including food and drink additions as well as pricing changes.
  • Create and distribute monthly employee newsletter and memorandums.
  • Provide quality and courteous customer service/Show vast knowledge of food and drink menu.
  • Salesmanship including upselling and recommendations.
  • Establish and maintain regular customer base.
  • Provide floor assistance and leadership for peers as well as provide input to customer requests.
  • Manage closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
  • Perform cashier duties such as accepting payments from customers and making change accurately.
  • Monitor guest consumption of alcohol to ensure that no one became overly intoxicated.
  • Maintain cleanliness of work area including wiping down surfaces and washing glassware.
  • Prepare mixed drinks according to standard recipes.
  • Ensure compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
  • Assist management in developing promotional activities such as contests or giveaways.
  • Create an atmosphere conducive to socializing among patrons through conversation and enthusiasm.
  • Talk easily with patrons to build rapport and earn repeat business.
  • Stock bar with beer, wine, liquor and related supplies.
  • Restock beer and liquor regularly and after special events.
  • Met customer, business operations and server needs with minimal errors or delays.
  • Advertise, market and recommended drink options to guests.
  • up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Maintain cleanliness of work area including wiping down surfaces and washing glassware.

Gibby's
Aurora, CO

Bartender and Manager
04.2005 - 06.2010

Job overview

  • Provide quality and courteous customer service
  • Show vast knowledge of food and drink menu
  • Salesmanship including upselling and recommendations
  • Establish and maintain regular customer base
  • As acting manager on duty, provide floor assistance and leadership for peers as well as provide input to customer requests.

Education

Heritage College

Associates from Medical Assistant
01.2003

University Overview

Metro State College

General Studies
01.2002

University Overview

Horizon High School

High School Diploma
01.1999

University Overview

Skills

  • Future POS Systems
  • Microsoft Windows
  • Microsoft Office
  • Apple OSX Operating Systems
  • Adobe, Excel, Word, Email, Social Media
  • Customer Service
  • Record Keeping
  • Expense tracking and management
  • Loss Prevention Management
  • Inventory Management
  • Conflict Resolution
  • Vendor Management
  • Menu Memorization
  • Suggestive Selling
  • Proficient in Mixology
  • Food Running
  • Cocktail List Development
  • Food Service
  • Payment Processing
  • Beverage Preparation
  • Basic Accounting
  • Safe Serving Knowledge
  • Responsible Alcohol Service
  • Extensive Spirits Knowledge
  • Creative Mixology
  • Handling Difficult Customers
  • Courteous
  • Performance Improvement
  • Bar Service Preparation
  • Point of Sale Systems
  • Anticipating Guest Needs
  • Outstanding Customer Service
  • Outgoing Personality
  • Extensive Beer Knowledge
  • Service-Oriented Mindset
  • Wine and Liquor Expertise
  • Engaging Personality
  • Cash and Credit Transactions
  • Cash Register Operation
  • Identification Verification
  • Able to Stand multiple hours
  • Organizational Ability
  • Maintaining a Clean Bar
  • Event Coordination

References

References

References available upon request

Certification

  • TIPS certified

Timeline

Lead Bartender/Manager
Scooter's Sports Bar and Grill
04.2012 - Current
Bartender and Manager
Gibby's
04.2005 - 06.2010
Heritage College
Associates from Medical Assistant
Metro State College
General Studies
Horizon High School
High School Diploma
Jessica Felton