Jessica Ferguson
Woodford,VA
Summary
Proven track record in enhancing customer satisfaction and sales at Stanley Steemer, leveraging exceptional client service and job cost estimating skills. Increased sales through strategic upselling and customer engagement. Excelled in personnel recruiting and relationship building, driving team efficiency and customer loyalty.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Estimator
Stanley Steemer
Fredericksburg, VA
09.2024 - Current
- Generated precise and comprehensive cost estimates to support sales proposals.
- Oversaw several bids concurrently, meeting tight deadlines.
- Delivered clear explanations to clients about the estimate process and pricing structures.
- Supported negotiations by explaining cost breakdowns and justifying pricing decisions.
- Developed strategies to enhance customer experience, leading to higher satisfaction ratings.
- Increased sales percentage by utilizing strategic upselling.
- Utilized exceptional communication abilities to engage customers and identify their needs.
Manager
Subway
Fredericksburg, VA
06.2009 - 02.2024
- Managed staff.
- Conducted weekly stock audits to ensure inventory accuracy.
- Executed coordination of food order preparation.
- Upheld an A-grade store.
- Adhered to established food safety protocols.
- Drafted and published staff work schedules.
- Recruited staff according to company needs.
- Facilitated updates to food preparation formulas and standards.
- Maintained compliance with local and national health standards.
- Maintained operational alignment with organizational safety guidelines.
- Maintained high standards of hospitality while assisting clientele efficiently.
- Addressed guest issues swiftly and with empathy.
- Ensured quality customer service in high-demand, fast-paced settings.
Office Manager
@The Car Wash
Fredericksburg, VA
07.2021 - 08.2023
- Oversaw daily opening and closing procedures for the detail shop.
- Logged new client information systematically.
- Conducted thorough inspections on vehicles prior to and following detailing.
- Served as lead sales representative providing exceptional service.
- Managed all cash transactions involving kiosk cash operations.
- Managed entire staff and daily functions.
- Operate and upkeep automatic carwash systems.
- Oversaw everyday functionality of the detail shop.
- Handled transportation of all vehicles.
- Documented daily data entries.
- Handled customer relationships efficiently.
- Cataloged inventory for all sale products and shop chemicals.
- Conducted thorough safety inspections.
- Coordinated and validated schedules for detail and estimate appointments.
- Assisted the owner in daily administrative tasks.
- Executed daily, weekly, and monthly marketing initiatives such as pricing menus and promotional materials.
Lead Solid Waste Operator
Hanover County Government
Mechanicsville, VA
04.2018 - 09.2022
- Operates different types of waste management vehicles.
- Operated compactor and conducted routine maintenance.
- Conducted routine site maintenance including cleaning oil spills.
- Managed waste disposal site efficiently.
- Monitors and maintains steady residential traffic flow.
- Supports coordination of environmental initiatives like recycling drives.
- Formulates work schedules and organizes site assignments.
- Allocated tasks to fellow waste operators and assessed their completion.
- Conducted comprehensive on-the-job training sessions for team members.
- Documented inventory data for hazardous materials.
- Maintained accurate records of community service hours.
Administrative Assistant
North Star Roofing and Siding
Fredericksburg, VA
07.2017 - 02.2018
- Managed daily operations autonomously and remotely.
- Managed all incoming calls efficiently and professionally.
- Addressed guest concerns and complaints with care and urgency.
- Upheld exceptional customer service standards in dynamic, high-demand environments.
- Coordinated with owner to organize job schedules and manage supply orders.
- Communicated daily and weekly job schedules to ensure seamless operations.
- Generated invoices, purchase orders, and warranty data.
- Dispatched invoices, purchase orders, and necessary documentation to relevant stakeholders.
Private Home Caregiver
Private party/home owner.
Fredericksburg, VA
01.2016 - 09.2017
- Provided support with daily living activities including bathing, dressing, grooming, and meal preparation.
- Administered medications per prescribed schedules and documented observed changes.
- Cultivated strong client connections using active listening, empathy, and effective communication.
- Spotted hazards to uphold a safe work environment.
- Coordinated medical appointments and arranged transportation for clients.
- Offered compassionate support during challenging times.
- Worked alongside families and guardians to create tailored care strategies.
Education
High school diploma -
Stafford Sr. High School
01.2013
Skills
- Skilled in Microsoft Office Suite
- Interpersonal and written communication
- Client service and support
- Relationship building
- Customer needs assessment
- Report generation
- Cold calling
- Personnel recruiting
- Complaint resolution
- Employee schedule management
- Customer loyalty
- Job cost estimating
- Customer engagement
- Product marketing
- Administrative support
Certification
- OSHA 10, Present
- Professional Certification in Customer Service, Present
Personal Information
Willing To Relocate: Anywhere
Timeline
Sales Estimator
Stanley Steemer
09.2024 - Current
Office Manager
@The Car Wash
07.2021 - 08.2023
Lead Solid Waste Operator
Hanover County Government
04.2018 - 09.2022
Administrative Assistant
North Star Roofing and Siding
07.2017 - 02.2018
Private Home Caregiver
Private party/home owner.
01.2016 - 09.2017
Manager
Subway
06.2009 - 02.2024
High school diploma -
Stafford Sr. High School