Jessica Finck
El Paso,IL
Summary
Proven track record in claims investigation and customer service excellence, notably at State Farm. Skilled in policy interpretation and conflict resolution, I streamlined claims processes and enhanced customer satisfaction. Demonstrated ability to thrive in high-pressure environments, ensuring compliance and fostering positive customer interactions.
Overview
6
6
years of professional experience
Work History
Claims Associate
State Farm
12.2023 - Current
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Streamlined internal processes through regular review of existing procedures, recommending improvements where needed.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
Cashier
Walgreens
08.2023 - 12.2023
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Order Fulfillment Associate
Sam's Club
08.2021 - 08.2023
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating a supportive team environment.
Cashier
Kirby Foods
08.2018 - 08.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
High School Diploma -
El Paso Gridley High Scool
El Paso, IL05.2020
Skills
- Claims Investigation
- Policy Interpretation
- Decision-Making
- Conflict Resolution
- Customer Service
Timeline
Claims Associate
State Farm
12.2023 - Current
Cashier
Walgreens
08.2023 - 12.2023
Order Fulfillment Associate
Sam's Club
08.2021 - 08.2023
Cashier
Kirby Foods
08.2018 - 08.2021
High School Diploma -
El Paso Gridley High Scool