Jessica Fitchett
Fort Collins,United States
Summary
Compassionate, enthusiastic professional with a proven track record in leadership, regulatory compliance, and staff development. Known for reliability, adaptability, creativity, and a results-oriented mindset. Demonstrates strong problem-solving, communication, and project management skills, with a proactive approach to new tasks. Committed to making meaningful contributions and advancing organizational goals.
Overview
13
13
years of professional experience
Work History
Residential Program Manager
North Metro Community Services, Inc.
03.2020 - 02.2021
- Led a team of staff, coordinated schedules, provided training, assessed job performance, managed disciplinary actions, and oversaw payroll management and approval.
- Oversaw services and supports for cliental, ensuring compliance with regulations and policies, and conducted regular audits, evaluations, and quality assurance measures.
- Developed strong relationships with clients and staff through consistent communication, collaborated with interdisciplinary teams, and was a strong advocate for clients.
- Managed documentation requirements efficiently, maintained accurate records, coordinated services and billing, and ensured compliance with state regulations and accreditation standards.
Care Coordinator
North Metro Community Services, Inc.
09.2019 - 03.2020
- Researched participants' service utilization and Medicaid coverage, handled waiver enrollments, facilitated annual and quarterly reviews, and managed service plans and billing data, ensuring compliance with state and federal requirements.
- Maintained accurate documentation in state billing systems; supported data integrity and analysis.
- Communicated professionally with families, and providers to established partnerships, broaden resource access, and coordinate services.
- Mentored new case managers.
Direct Support Professional
North Metro Community Services, Inc.
04.2018 - 09.2019
- Ensured a clean, safe, and organized client environment, and provided personal care while maintaining dignity and privacy.
- Documented client progress and behavior changes for team review, and monitored medication administration for accuracy and compliance.
- Assisted with crisis intervention, de-escalation, and facilitated social outings and community integration.
- Stayed current and compliant with best practices through ongoing training.
Special Education Teaching Assistant
Anchorage School District
10.2007 - 05.2013
- Assisted students in learning essential life skills, job training, and appropriate community behavior, adapting teaching methods to individual needs.
- Taught life skills in various settings, ensuring safety, and provided one-on-one support for academic and behavioral challenges.
- Contributed to IEP development, collected data, attended meetings, and stayed current with training in behavioral strategies, crisis intervention, and first aid/CPR.
Education
Bachelor of Arts - Communication, Sociology, Applied Social Research
Colorado State University
Fort Collins, CO05-2025
Associate of Arts -
Front Range Community College
Fort Collins, CO12-2022
Skills
- Strong Written and Verbal Communication
- Positive Mindset and Dependable Work Ethic
- Leadership and Team/Project Management
- Problem Solving and Crisis Management
- Organizational and Administrative Skills
- Case Management and Coordination
- Efficient Regulatory Data Collection
- Microsoft Office Proficiency
- Community Partnerships and Resource Management
Timeline
Residential Program Manager
North Metro Community Services, Inc.
03.2020 - 02.2021
Care Coordinator
North Metro Community Services, Inc.
09.2019 - 03.2020
Direct Support Professional
North Metro Community Services, Inc.
04.2018 - 09.2019
Special Education Teaching Assistant
Anchorage School District
10.2007 - 05.2013
Bachelor of Arts - Communication, Sociology, Applied Social Research
Colorado State University
Associate of Arts -
Front Range Community College
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