Jessica Flannigan
Atlanta,GA
Summary
Results-driven Leasing Agent with over 3 years of experience in B2C sales, client relationship management, and cross-functional team collaboration. Adept at driving sales growth, managing client portfolios, and leveraging CRM tools to optimize customer engagement and satisfaction. Proven ability to handle challenging conversations, deliver exceptional customer service, and proactively seek new business opportunities. Honored as Leasing Agent of the Year in the Atlanta market.
Overview
2
2
years of professional experience
Work History
Leasing Consultant
Equity Residential
Atlanta, GA
10.2022 - Current
- Managed and grew a portfolio of leasing accounts by identifying and pursuing new business opportunities.
- Provided exceptional customer service to both new and existing clients, including resolving conflicts and handling difficult conversations to ensure client satisfaction and retention.
- Collaborated with cross-functional teams, including property management and maintenance, along with a number of centralized teams, to deliver comprehensive solutions and enhance the customer experience.
- Utilized Anyone Home software to track client interactions, manage leads, and optimize sales strategies, achieving a high client satisfaction rating.
- Conducted consultations and site tours to support potential clients, providing a high-quality, engaging experience.
Education
Bachelor of Science - Integrated Marketing Communications
University of Mississippi
University, MS05-2021
Skills
- Customer Service
- Sales Proficiency
- Communication
- Relationship Building
- Negotiation
- Training and mentoring
- Market Research
- Organizational Skills
- Conflict Resolution
- Marketing Skills
- Closing Techniques
Accomplishments
- Leasing Agent of the Year
Equity Residential, Atlanta Market
Awarded for outstanding performance in leasing, exceptional customer service, and exceeding sales targets in 2023. Recognized for contributing to a significant increase in occupancy rates and enhancing tenant satisfaction.
Timeline
Leasing Consultant
Equity Residential
10.2022 - Current
Bachelor of Science - Integrated Marketing Communications
University of Mississippi