Jessica Flansburg
Puyallup,WA
Summary
Results-driven District Manager with expertise in strategic planning, team development, and operations management. Proven track record in enhancing operational efficiency and employee engagement, fostering a culture of accountability and high performance.
Overview
23
23
years of professional experience
Work History
District Manager
Liberty Military Housing
JBLM, WA
04.2016 - Current
- Oversaw property management operations for largest district in portfolio
- Trained and developed high performing team through coaching, mentoring and performance management
- Directed revenue maximization efforts through effective occupancy management and strategic expense control.
- Managed budgets and financial reporting
- Collaborated with cross-functional teams to streamline processes and enhance service delivery across properties
- Ensured compliance with company policies and procedures
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Developed team members by creating development and coaching plans and worked with Maintenance Supervisor to develop strong financial understanding and enhance Make Ready administrative skills and knowledge
- Promoted culture of accountability, setting clear expectations and conducting regular meetings with team members
- Maintained positive customer relations by addressing problems head-on and implementing successful resolutions
Communitty Manager
Equity Residential
JBLM, WA
04.2011 - 04.2016
- Managed daily operations of portfolio of 1482 homes- Clarkdale, Parkway, Davis Hill and Greenwood and later experience managing Hillside and Discovery Village
- Led strategic initiatives to improve property management processes and increase operational efficiency
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Completed monthly reporting and assisted in budget preparation
- Fostered culture of excellence, setting clear expectations and providing support for team development.
- Managed employee performance reviews for enhanced productivity and team development and provided ongoing coaching and performance management
Community Manager
Riverstone Residential
Lakewood, WA
10.2009 - 04.2011
- Managed daily operations of brand new lease up
- Responsible for achieving HUD occupancy goals
- Hired and trained new team members
- Cultivated community engagement through organized events and resident activities.
- Worked directly with Chamber of Commerce and hosted community events for outreach marketing opportunities
- Developed and implemented strategies to enhance resident satisfaction and retention.
- Responsible for managing all turns of vacant homes
- Responsible for overseeing and scheduling all work orders
- Managed online and print ads for marketing
- Collaborated with cross-functional teams to streamline property management processes.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Developed and maintained positive relationships with prospective tenants through effective communication strategies.
- Conducted property tours, showcasing amenities and features to attract potential renters.
- Analyzed market trends to adjust pricing strategies and improve competitive positioning of properties.
- Trained new leasing staff on operational protocols and customer service best practices.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Collected rent and tracked resident payments and information in computer system.
- Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.
- Provided exceptional customer service, promptly addressing tenant inquiries and concerns.
- Property Manager of the Year for Excellence Awards
- Circle of Achievement Nominee
Community Manager
HSC Real Estate
Vancouver, WA
09.2004 - 04.2008
- Managed daily operations of 128 unit apartment community
- Leased homes and gave prospects tours of community
- Prepared all lease documents and conducted move in inspections
- Conducted move out inspections and scheduled turns for vacant homes
- Weekly reporting to asset management and ownership group
- Collected all rent, processed payments, served legal notices and processed evictions
- Hired, trained, developed and performance managed team
- Planned and hosted community events
- Led initiatives to optimize operational efficiency
- Conducted monthly market comparison surveys to adjust specials and rent prices based on market conditions
Leasing/Assistant Manager
HSC Real Estate
Portland, OR
05.2003 - 05.2004
- Leased apartment homes and prepared lease agreeements
- Conducted move in and move out inspections
- Developed strategic marketing plans to increase property visibility and attract prospective tenants.
- Coordinated leasing processes, ensuring compliance with regulations and company policies.
- Mentored junior staff, fostering professional development and improving team performance.
- Managed rent collections and all legal notices
- Managed all delinquency reporting and collections
- Leasing Consultant of the Year-Ace Awards with For Rent Managzine
Education
Communications
Hawaii Pacific University
Honolulu, HISkills
- Collaborative leadership
- Proficient in monthly and annual budgeting
- Experienced working with asset management team on property budgets and capital improvement projects
- Skilled in property inspection and compliance standards
- Exceptional operational management
- Exemplary customer service skills and resident satisfaction
- Team development, coaching, training and performance management
Accomplishments
- Ended the year with 99% occupancy and exceeded company occupancy goals for Lewis North
- Decreased turn times from 36 days to just over 14 days, turning 400 homes in 2025
- Maintained controllable expenses throughout the year and green on the stoplight report each month
- Developed and trained high performing team leading to several promotions across the district
- Director of Operations Advisory Board member
- Served on committee for Resident Handbook rewrite
- Served on DM Compass Review
- Transferred to Lewis Main
- Nominated for District Manager of the Year
Timeline
District Manager
Liberty Military Housing
04.2016 - Current
Communitty Manager
Equity Residential
04.2011 - 04.2016
Community Manager
Riverstone Residential
10.2009 - 04.2011
Community Manager
HSC Real Estate
09.2004 - 04.2008
Leasing/Assistant Manager
HSC Real Estate
05.2003 - 05.2004
Communications
Hawaii Pacific University