Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica Flores

Mesa,AZ

Summary


I am a highly experienced individual who has a passion for service and commitment to excellence. Reliable, with over 12 years of professional customer service background and interactions with a wide array of personality types. I am able to function well as an independent worker and in coordination with staff members while maintaining a professional work environment.

Overview

16
16
years of professional experience

Work History

Patient Care Coordinator

Atlas Medical
03.2021 - 01.2024
  • Acted as a knowledgeable resource for patients seeking information about the companies resources and support services available to them in their healthcare journey.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
  • Coordinated with multiple specialist offices in assisting with accurate referral processing, lab and imaging orders and medication reducing delay in patient care management.
  • Mastered different departments within the company such as, Intake Specialist, Insurance Verification, Medical Records, DME and Patient Care Coordinator.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.

Lead Office Assistant

ACOYA
08.2019 - 03.2021
  • Collaborated with interdisciplinary teams for optimal resident care and support.
  • Established strong partnerships with local healthcare organizations to ensure seamless coordination of services for residents in need of medical attention or specialized care.
  • Assisted with onboarding of new employees.
  • Trained new hires on company procedures, systems, and software, ensuring seamless integration into the team.

Front Desk Coordinator

Sheraton Hotel & Marina
06.2013 - 02.2017
  • Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns
  • Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
  • Oversaw front desk operations for hotel reputation, staff productivity, and operational efficiency.

Insurance Verification Specialist

Summit Interstate Insurance
07.2011 - 04.2013
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Educated clients on insurance policies and procedures.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Adapted swiftly to changes in insurance verification software, utilizing available tools to enhance efficiency and streamline workflows.

Child Caregiver

Guthrie Mainstream Services
09.2007 - 06.2011
  • Ensured child safety through diligent supervision and adherence to established protocols.
  • Enhanced children''s social skills by organizing group activities and promoting teamwork.
  • Fostered emotional development by providing support, guidance, and encouragement during challenging situations.
  • Improved communication skills by engaging children in age-appropriate conversations and active listening.
  • Developed fine motor skills with hands-on activities such as arts and crafts or puzzles.

Education

Medical Assistant -

Pima Medical Institute
Mesa, AZ
2011

High School Diploma -

Westwood High School
Mesa, AZ
2006

Skills

  • Adaptability
  • Critical Thinking Skills
  • Documenting and Recording Information
  • Multitasking Abilities
  • Reliable Work Ethic
  • Relationship Building
  • Time Management
  • Insurance Verification
  • New Hire Training

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Patient Care Coordinator

Atlas Medical
03.2021 - 01.2024

Lead Office Assistant

ACOYA
08.2019 - 03.2021

Front Desk Coordinator

Sheraton Hotel & Marina
06.2013 - 02.2017

Insurance Verification Specialist

Summit Interstate Insurance
07.2011 - 04.2013

Child Caregiver

Guthrie Mainstream Services
09.2007 - 06.2011

Medical Assistant -

Pima Medical Institute

High School Diploma -

Westwood High School

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