Jessica Flores
Citrus Heights,United States
Summary
To obtain a position in which my expertise and work experience can contribute to the success and growth of the organization. To expand my knowledge and skills through challenge, training and continuing education.
Overview
12
12
years of professional experience
Work History
Bookkeeper
Eaton Interpreting Services, Inc
09.2023 - Current
- Processing Payouts - Interpreter
- Invoicing Customers
- Tracking and Inputting Authorizations and Purchase Orders
- Reviewing New/Renewal Contracts
- Tracking Overdue billing invoices
- Processing Insurance Certificate Requests
- Processing and Applying Credit Card Payments
Administrative Assistant
Eaton Interpreting Services
08.2012 - 09.2023
- Entering invoices
- Inputting payroll
- Data Entry
- Inputting Jobs
- Insurance Certification Requests
- Updating Interpreter Profiles
- Answering Calls – Customer Service
- Keeping track of updating all Customer Profiles
- Adding Prep Materials for jobs
- Creating Estimates
CSR
Farmers Insurance / R.C. Nielsen Insurance Service
07.2013 - 02.2016
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Manage over 5,000 client accounts
- Market all lines of personal lines insurance
Education
High School Diploma -
Del Campo High School
Fair Oaks, CA06.2007
Skills
- 60 Words Per Min
- Ability to learn quickly
- Great attention to detail
- Strong written and verbal communication
- Ability to multi-task
- Microsoft Office Suite
- Outlook/Word/Excel
- Workers Compensation Management System
- Stone River
- Web Based Data Portals
- WCIRB, Ci Center, Compline, DMV/MCP
- Assisted with Implementation and future use of Paperless
- Document Management System
- QuickBooks
- Grid Check
- Links
- Multi-Line Telephone Systems
- Research and Analytical Skills
- Data Entry Documentation
- Sensitive Material Handling
- Administrative Procedures
Timeline
Bookkeeper
Eaton Interpreting Services, Inc
09.2023 - Current
CSR
Farmers Insurance / R.C. Nielsen Insurance Service
07.2013 - 02.2016
Administrative Assistant
Eaton Interpreting Services
08.2012 - 09.2023
High School Diploma -
Del Campo High School