Rachel Roope
Business Owner/Dasher
Upper Sandusky,OH
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Dasher
DoorDash
Findlay, OH/ Upper Sandusky, OH
03.2023 - Current
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Developed and maintained professional relations between customer, store personnel and company.
- Stayed in constant communication with dispatching team to quickly respond to delivery updates.
- Logged hours, mileage and order-related activities with company's app to maintain detailed records.
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Maintained organized, clean and professional vehicle to protect company reputation with customers.
SadieCakes Bakery
Self/ Owner
Upper Sandusky, OH/ Clyde, OH
03.2010 - Current
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Assisted customers with a helpful attitude and positive approach.
- Washed dishes and sanitized prep area at end of each shift.
- Lifted and moved items using proper lifting techniques.
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Operated commercial kitchen equipment and tools.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Mixed dough, scaled breads and cakes, fried doughnuts and performed baking duties.
- Helped customers by listening to needs and recommending specific products or services.
- Kept cash drawer accurate with appropriate change and small bills to meet customer needs.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Decorated baked goods and designed visually appealing displays of finished products.
- Oversaw preparation, baking and finishing of [Product or Service] with particular attention to [Technique].
- Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants.
- Created new bakery menu items to appeal to new and existing customers.
Education
Bachelor of Science - Healthcare Administration
Terra State Community College
Fremont, OH05.2025
Certificate - STNA
Terra Community State College
Fremont, OH02.2009
Skills
- Proficient computer skills
- 60 words/ min
- Microsoft Excel
- Excellent Customer service
- Very Organized individual
- Pay attention to detail
- Great Multitasker
Timeline
Dasher
DoorDash
03.2023 - Current
SadieCakes Bakery
Self/ Owner
03.2010 - Current
Bachelor of Science - Healthcare Administration
Terra State Community College
Certificate - STNA
Terra Community State College