Jessica Flores
Draper
Summary
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
3
3
years of professional experience
Work History
Barista/server
Protein Foundry
01.2024 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Barista/Cashier/Assistant Manager
Bobabee
03.2023 - 11.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Packaging Orders
Little Poppy Co.
11.2021 - 12.2021
- Improved shipping efficiency by implementing an organized system for processing and packaging orders.
- Improved order accuracy with meticulous attention to detail in packaging and labeling.
- Developed innovative product packaging designs that improved overall customer experience and brand perception.
- Increased customer satisfaction levels with timely and secure packaging of products for shipment.
- Reduced product damage rates through meticulous quality control measures during the packaging process.
- Minimized product damage through proper packaging and loading techniques.
Education
No Degree - Accounting And Finance
Utah Valley University
Orem, Utah 05-2026
High School Diploma -
Corner Canyon High School
Draper, Utah05-2023
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Safe food handling
- Professional demeanor
Accomplishments
- Academic excellence all 4 years of high school
- Two time national championship title holder for cheer
- two time state championship title holder for cheer
- individual second place state jump off competition
Timeline
Barista/server
Protein Foundry
01.2024 - Current
Barista/Cashier/Assistant Manager
Bobabee
03.2023 - 11.2023
Packaging Orders
Little Poppy Co.
11.2021 - 12.2021
No Degree - Accounting And Finance
Utah Valley University
High School Diploma -
Corner Canyon High School
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