Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jessica Flores

Jessica Flores

Fort Lauderdale,FL

Summary

Results-driven Medical Aesthetics Event and Sales Manager with 7+ years of experience in the aesthetic medicine industry. Expertise in organizing high-impact events, driving sales growth, and building lasting client relationships. Skilled in consultative sales, practice development, and marketing strategies for aesthetic practices. In-depth knowledge of injectables, energy-based devices, and medical-grade skincare. Proven ability to exceed revenue targets while delivering exceptional client experiences and driving business growth.

Overview

11
11
years of professional experience

Work History

Clinical Consultant & Marketing Manager

Coral Springs Med Spa
Coral Springs, FL
09.2023 - Current
  • Drove sales and revenue growth by creating customized treatment plans and recommending tailored skincare products based on patient goals and budgets, leading to the acquisition of repeat business, Increased annual sales 5x.
  • Built and nurtured strong relationships with both prospective and existing clients, educating them on services, products, and treatment benefits to ensure continued loyalty and retention.
  • Exceeded sales quotas consistently through a consultative sales approach, upselling products and services while maintaining a focus on patient needs and satisfaction.
  • Educated patients on treatment mechanisms, demonstrating product knowledge and the benefits of various aesthetic procedures, enhancing the overall customer experience.
  • Developed all SOPs for services including cosmetic injectables, chemical peels, laser treatments, and facials, ensuring streamlined operations and consistency in patient care.
  • Created and maintained a robust social media presence, leveraging regular posts and targeted ad campaigns to attract new clients and engage existing ones.
  • Provided personalized sales support, delivering tailored consultations in person and over the phone, converting leads into long-term patients.
  • Delivered exceptional customer experiences, securing repeat business through friendly, knowledgeable support and continuous product recommendations.

Senior Sales & Event Manager

Empire Medical Training
Fort Lauderdale, FL
12.2020 - 06.2023
  • Achieved over $1.2 million in sales in 2023 by effectively driving revenue through educational seminars and product demonstrations.
  • Delivered polished, professional, and educational seminars to medical professionals, guiding them through their aesthetic education journey and promoting individual trainings, memberships, and board certifications.
  • Exceeded sales goals by educating attendees on medical aesthetic topics and selling various products and services, including Dermal Fillers, Neurotoxins, Collagen Biostimulators, PDO Threads, PRP Injections, Medical Grade Skincare, Hormone Therapy, and IV Nutrition.
  • Captured sales through effective product demonstrations and persuasive communication, overcoming objections and ensuring customers understood the value of offered services.
  • Distinguished the company from competitors by delivering high-quality events and professional services, creating a lasting impression on attendees.
  • Promoted products successfully by leveraging in-depth knowledge of scientific and technical advancements in medical aesthetics and functional medicine.
  • Maintained strong, professional relationships with seminar attendees to ensure repeat business and support their success in their professional development.
  • Resolved customer concerns by using industry expertise, customer service skills, and a solution-oriented approach in high-stress situations.
  • Accurately documented all sales activity in CRM software to maintain detailed records and track performance.
  • Trained and supervised event managers to ensure all seminars were executed according to brand standards and remained profitable.
  • Mentored team members to enhance their professional development, accountability, and overall performance.
  • Nurtured relationships with vendors, venues, and industry contacts, securing the best pricing and services for seminars and events.
  • Negotiated suitable venues based on event setup requirements and budget constraints, ensuring optimal event execution.
  • Implemented protocols and procedures to streamline the planning and execution of seminars, ensuring efficiency and consistency in all aspects of event management.

Sales Consultant & Medical Aesthetician

Z-Roc Dermatology
Fort Lauderdale, FL
12.2016 - 12.2017
  • Provided clinical consultations to patients, assessing their aesthetic needs and goals, and recommending personalized treatment plans for skincare and cosmetic dermatology services.
  • Assisted in various cosmetic dermatology procedures, including chemical peels, microdermabrasion, laser treatments, and injectable procedures, ensuring patient safety and comfort.
  • Educated patients on treatment options, explaining the benefits, risks, and expected outcomes to ensure informed decision-making and improve patient satisfaction.
  • Managed patient records by accurately documenting consultations, treatment plans, and progress in EMR (Electronic Medical Records) systems.
  • Monitored and tracked patient progress, following up on treatments to ensure optimal results and address any concerns or side effects.
  • Assisted physicians during consultations and procedures, providing both technical support and patient care throughout treatment sessions.
  • Coordinated patient appointments and follow-ups, optimizing scheduling and maintaining a smooth workflow in the office.
  • Built strong relationships with patients, ensuring ongoing trust and patient retention by offering personalized care and consistent communication.
  • Provided administrative support, including managing phone calls, handling patient inquiries, and maintaining office inventory for skincare products and medical supplies.
  • Promoted and upsold skincare products to patients, educating them on the benefits of medical-grade products to enhance treatment results and improve overall skincare.
  • Collaborated with the clinical team to ensure a high standard of patient care, ensuring that all procedures were performed safely and efficiently.
  • Ensured cleanliness and sterilization of treatment areas and medical equipment in compliance with health and safety regulations.
  • Stayed updated on the latest advancements in dermatology and cosmetic treatments, attending trainings and workshops to enhance clinical knowledge and expertise.

Wax Specialist & Trainer

European Wax Center
Cooper City, FL
06.2014 - 12.2016
  • Provided high-quality waxing services to clients, ensuring a comfortable and efficient experience while adhering to strict hygiene and safety standards.
  • Exceeded sales goals consistently by recommending and upselling products and services, including aftercare products, waxing packages, and membership plans.
  • Educated clients on proper skin care and aftercare following waxing treatments, providing personalized recommendations to ensure optimal results and customer satisfaction.
  • Trained and mentored new wax specialists on techniques, best practices, and customer service standards, ensuring high-quality service delivery across the team.
  • Maintained up-to-date knowledge of waxing techniques and product offerings, sharing expertise with colleagues and clients to improve service delivery and customer outcomes.
  • Created a welcoming and positive atmosphere for clients, fostering trust and ensuring repeat business and high customer retention rates.
  • Tracked and managed client appointments, ensuring an efficient schedule and minimizing wait times while maximizing service capacity.
  • Ensured the cleanliness and sanitation of workstations and equipment, strictly following all safety protocols and hygiene regulations.
  • Collaborated with the management team to achieve salon-wide goals, contributing to overall business growth and client satisfaction.
  • Provided consistent feedback and coaching to team members, identifying opportunities for improvement in performance and customer service.
  • Built strong relationships with clients, encouraging them to return for future treatments and refer new clients, contributing to salon growth.

Education

Bachelor of Arts (B.A.) - Public Communication -

Florida Atlantic University
Boca Raton, FL
12.2012

License - Esthetics -

Florida College of Natural Health
Fort Lauderdale, FL

Non-Degree Seeking - Medical Sciences -

Broward College
Fort Lauderdale, FL

Skills

    Proven Sales and Event Success: Consistently exceed sales targets and deliver high-impact events that drive engagement and revenue

    Exceptional Communication: Build strong relationships with healthcare providers, practice owners, and consumers to foster trust and loyalty

    Passion for Aesthetics: Deep knowledge of injectables, energy-based devices, and medical-grade skincare, delivering exceptional client experiences

    Results-Driven: Thrive in fast-paced environments, consistently surpassing sales goals with a focus on client satisfaction

    Consultative Sales Expertise: Craft tailored solutions to meet client needs, ensuring retention and satisfaction

    Event Planning: Skilled in executing educational events and product launches to drive business growth

    Collaboration and Leadership: Mentor sales teams and align strategies to achieve growth and market share

    Professional and Adaptable: Maintain high ethical standards while staying ahead of industry trends and technologies

Timeline

Clinical Consultant & Marketing Manager

Coral Springs Med Spa
09.2023 - Current

Senior Sales & Event Manager

Empire Medical Training
12.2020 - 06.2023

Sales Consultant & Medical Aesthetician

Z-Roc Dermatology
12.2016 - 12.2017

Wax Specialist & Trainer

European Wax Center
06.2014 - 12.2016

License - Esthetics -

Florida College of Natural Health

Non-Degree Seeking - Medical Sciences -

Broward College

Bachelor of Arts (B.A.) - Public Communication -

Florida Atlantic University
Jessica Flores