JESSICA FLORES
BRONX,NY
Summary
Results-driven sales professional with a proven track record of driving revenue growth and enhancing customer satisfaction. Expertise in building strong client relationships, leveraging in-depth product knowledge, and implementing innovative sales strategies to exceed targets. A strong focus on teamwork and adaptability fosters consistent achievement of goals in fast-paced environments. Proficient in communication, problem-solving, and time management, ensuring effective collaboration and successful outcomes.
Overview
15
15
years of professional experience
Work History
Sales Associate
Best Buy
Bronx, NY
05.2021 - 02.2025
- Welcoming customers with a friendly demeanor, offering product information, and assisting them in finding items.
- Understanding and promoting current sales, promotions, and loyalty programs to enhance the customer experience and drive sales.
- Maintaining a clean and organized, visually appealing sales floor, via restocking the shelves, arranging displays, and ensuring product areas meet merchandising standards.
- Answering customer inquiries regarding products, store policies, and services, providing knowledgeable and helpful responses to enhance satisfaction.
- Operating the point-of-sale (POS) system, processing payments, handling returns, and managing customer transactions efficiently and accurately.
- Assisting in inventory management tasks, including receiving shipments, conducting stock counts, and reporting low stock or product discrepancies to management.
- Supporting loss prevention efforts by monitoring the sales floor, reporting suspicious activity, and following security policies.
- Collaborating with fellow team members to achieve sales targets, meet store goals, and contribute to a positive team environment.
- Ensuring that daily tasks align with store goals and standards.
Cashier and Stocker
Walgreens
Bronx, NY
05.2019 - 04.2021
- Welcomed customers & assisting them with their products
- Maintained a tidy check out area
- Assisted with floor inventory to make sure aisles were well stocked
- Proficiency with pos system
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining quality service standards and ensuring customer satisfaction.
De-icing Technician
Swissport (LaGuardia Airport)
Queens, NY
10.2017 - 04.2020
- Knowledge of Winter Operations
- Experience with de-icing techniques
- Experience in Ramp operations
- Knowledge of de-icing fluids Type I and Type IV
- Ability to complete and sort all office/deicing/truck paperwork
- Conducted routine inspections on machinery, identifying maintenance needs and preventing operational disruptions.
- Collaborated with team members to enhance workflow efficiency and meet tight deadlines in high-pressure environments.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Sales Associate
H&M
Stamford, CT
02.2010 - 07.2017
- Set up merchandise for display on sales floor
- Managed inventory levels, ensuring accurate stock availability and timely replenishment.
- Consultation for customers in need of assistance
- Operated cash register and maintained an organized work area
- Monitored access to fitting rooms
- Created positive shopping experiences to customers; understanding a customer's needs
- Demonstrated upselling, cross-selling, and product knowledge to meet targets
- Educated customers on product features and promotions, increasing customer engagement.
- Trained new associates on sales techniques and store policies, fostering team development.
- Managed returns, exchanges and refunds in accordance with store policy.
Stocker, Backroom, & Receiving Associate
Walmart
Hazel Township, PA
01.2013 - 05.2015
- Unloaded truck shipments
- Sorted products in the stockroom
- Restocked shelves with merchandise
- Stocking products on shelves, ensuring aisles are neat; area is clean
- Answering customers’ questions.
- Collaborated with management to optimize storage solutions and improve workflow efficiency.
- Monitored product expiration dates, ensuring compliance with quality standards.
- Implemented efficient restocking techniques, reducing time spent on shelf replenishment.
Education
High School Diploma -
Marie Curie High School
The Bronx, NY06-2010
Skills
- Critical Thinking
- Problem Solving
- Self-Motivation
- Adaptability
- Work ethic
- Proficient in Microsoft Office
Timeline
Sales Associate
Best Buy
05.2021 - 02.2025
Cashier and Stocker
Walgreens
05.2019 - 04.2021
De-icing Technician
Swissport (LaGuardia Airport)
10.2017 - 04.2020
Stocker, Backroom, & Receiving Associate
Walmart
01.2013 - 05.2015
Sales Associate
H&M
02.2010 - 07.2017
High School Diploma -
Marie Curie High School