Jessica Ford
Missoula,MT
Summary
Proven Front Desk Manager at Fairbridge Inn & Suites, adept in enhancing guest relations and streamlining operations for improved efficiency. Excelled in training staff, managing time effectively, and solving problems swiftly. Skilled in cash handling and customer service, consistently achieving operational excellence and guest satisfaction.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
StoneCreek Lodge
Missoula, MT
02.2024 - 05.2024
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
Front Desk Manager
Fairbridge Inn & Suites
Missoula, MT
04.2023 - 02.2024
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved guest complaints by addressing issues with rooms promptly.
- Kept accounts in balance and ran daily reports to verify totals.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Prepared weekly employee work schedules to meet operational needs.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Managed front desk maintenance of client records and lab data.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
CNA
Thunderbird Motel
Missoula, MT
09.2021 - 04.2023
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Travel CNA
Badlands Medical Staffing
Montana
01.2018 - 09.2021
- Responded quickly and calmly in emergency situations.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Upheld infection control and prevention policies across different patient-facing areas.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Followed directions of licensed nurses to administer medications and treatments.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Education
Cna Certification - Cna
Eastern Idaho Technical College
Idaho Falls, ID06.2013
Skills
- Registration processing
- Transportation information
- Room assignments
- Credit and cash payments
- Guest Relations
- Training and mentoring
- Customer Service
- Supply Replenishment
- Cash Handling
- Time Management
- Front Desk Management
- Problem-solving skills
Timeline
Front Desk Agent
StoneCreek Lodge
02.2024 - 05.2024
Front Desk Manager
Fairbridge Inn & Suites
04.2023 - 02.2024
CNA
Thunderbird Motel
09.2021 - 04.2023
Travel CNA
Badlands Medical Staffing
01.2018 - 09.2021
Cna Certification - Cna
Eastern Idaho Technical College