Jessica Fortini
Summary
Health care administrative professional with experience in insurance verification, patient registration, medical records management and HIPAA compliance. Currently pursuing Medical Billing and Coding education with a strong foundation in healthcare operations, Medicare/Medicaid, EMR systems and revenue cycle processes. Seeking a remote Medical billing, accounts receivable, insurance follow up, or revenue cycle position.
Overview
9
9
years of professional experience
Work History
Medical Secretary
Lackawanna Valley Dermatology Associates
06.2025 - Current
- Coordinated patient scheduling and managed appointment logistics to optimize physician availability.
- Maintained accurate medical records in compliance with privacy regulations.
- Enhanced service delivery by facilitating clear communication between medical staff and patients.
- Processed insurance claims and verified patient coverage for services rendered.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Handled phone calls and messages for 17 physicians in dermatology, scheduling appointments and addressing patient inquiries.
Registration Specialist
Lehigh Valley Hospital
12.2024 - 06.2025
- Greet and arrive patients in the Emergency Department, for surgeries and imaging.
- Scanned and entered identification, demographic information and chief complaint.
- Scanned and entered insurance information.
- Collect payments for insurance.
- Coordinated insurance verification and eligibility checks, reducing errors in billing processes.
- Assisted in training new Registration Specialists, sharing best practices and helping them become proficient in their roles.
- Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
Call-In Bank Teller
Community Bank N.A
05.2024 - 12.2024
- Received and processed banking transactions.
- Knowledge of proper cash handling procedures.
- Attention to detail
- Knowledge of banking software and platforms.
Warehouse Associate
McLane Company
08.2021 - 09.2022
- Maintained a clean and orderly environment.
- Proficiently managed order picking, fulfillment, and inventory.
- Fixed damages from the department.
Team Member
Target
09.2020 - 08.2021
- Offer strong customer service skills to keep customers satisfied.
- Involved in training new team members each month.
- Stocked merchandise paying attention to expiration dates.
Warehouse worker
AmerisourceBergen
03.2020 - 09.2020
- Managed order picking and fulfillment to ensure timely delivery and accurate inventory levels.
- Kept area clean and tidy.
Warehouse worker
Benco Dental
07.2017 - 09.2019
- Managed order picking, fulfillment, and inventory to ensure timely order dispatch.
- Implemented new warehouse picking system, enhancing accuracy and streamlining operations.
Education
Medical Billing And Coding Certification -
Penn Foster Career School
Scranton, PA 03.2026 - 06.2026
General Education -
Old Forge Jr/ Sr High School
Old Forge, PAElectronic Health Records Specialist -
Lackawanna Community College
Scranton, PASkills
- Customer service, communication skills, computer proficiency, hands on learner
- Medical terminology
- Customer service
- Patient scheduling
- Strong organizational skills
- Patient confidentiality adherence
- Telephone customer support
- Medical records management
- Patient check-in
- Professional telephone etiquette
- Medicare/Medicaid
- HIPAA compliance
- Electronic recordkeeping
- Insurance verification
- Patient scheduling proficiency
- Interpersonal relationship building
- Adaptable to change
- Test result tracking
Timeline
Medical Billing And Coding Certification -
Penn Foster Career School
03.2026 - 06.2026
Medical Secretary
Lackawanna Valley Dermatology Associates
06.2025 - Current
Registration Specialist
Lehigh Valley Hospital
12.2024 - 06.2025
Call-In Bank Teller
Community Bank N.A
05.2024 - 12.2024
Warehouse Associate
McLane Company
08.2021 - 09.2022
Team Member
Target
09.2020 - 08.2021
Warehouse worker
AmerisourceBergen
03.2020 - 09.2020
Warehouse worker
Benco Dental
07.2017 - 09.2019
General Education -
Old Forge Jr/ Sr High School
Electronic Health Records Specialist -
Lackawanna Community College