Jessica Foster
McKinney,TX
Summary
Seasoned professional with 15 years of experience in customer-facing roles, including direct experience as a Patient Pre Registration. Skilled in claims, processing, scheduling coordination, and maintaining compliance with industry regulations. Seeking to leverage expertise inc customer service, data, analysis, and interdepartmental collaboration as a Customer Service Rep.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Pre Registration
Revco Solutions
08.2023 - 03.2025
- Verified demographics and filed insurance information also collected copays as needed.
- Registered all patients including admissions, pre admissions, outpatient, surgeries, laboratory, and emergency room.
- Monitored and reconciled accounts receivable to ensure accuracy and compliance with financial policies
- Regularly check e-mail and voicemail and respond promptly to all inquiries.
- Remote
Claim Associate
State Farm
05.2022 - 07.2023
- Maintained comprehensive understanding of state insurance regulations and adeptly applied this knowledge to claims processing and adjudication
- Conducted in-depth investigation into complex insurance claims delivering clear recommendations for resolution and ensuring adherence to legal and procedural standards
- Collaborated effectively with interdepartmental teams to address and resolve claim issues, enhancing cross-functional communication and operational efficiency
- Managed customer inquiries with professionalism, providing detailed updates on claims status and ensuring all correspondence and documentation met stringent accuracy requirements
- Remote
Scheduling Coordinator
Texoma Neurology Associates
12.2019 - 05.2022
- Developed and implemented scheduling protocols to enhance the accuracy and efficiency of the appointment-setting process
- Coordinated complex multi-department schedules, ensuring punctual completion of tasks and adherence to deadlines
- Managed employee scheduling database, including tracking of absences, tardiness, and overtime, while also accommodating vacation requests
- Maintained up-to-date patient records within the electronic medical records system, contributing to the smooth operation of clinical services
- Remote
Pharmacy Customer Service Representative
Amerisource Bergen
05.2017 - 12.2019
- Maintained adherence HIPAA regulations and ensured the safe compounding of sterile medications by following established protocols
- Processed prescriptions with accuracy using computer software, conducted quality assurance checks on medications, and managed inventory records and supply orders
- Enhanced vendor relationships and facilitated patient care by effectively communicating with healthcare professionals, patients, and insurance entities to stay abreast of coverage changes
- Remote
Admissions Clerk
Glenwood Regional Hospital
05.2009 - 05.2017
- Analyzed admission trends and provided detailed data reports for management to inform strategic decisions
- Enhanced communication flow by serving as a liaison among parents, faculty, administration, and staff
- Maintained the integrity of the admission process by verifying the accuracy of applications and academic credentials
- Contributed to recruitment efforts by organizing events and developing strategies to boost enrollment
Education
GED -
Morehouse PSB
05.2009
Skills
- (65) WPM Typing Speed
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Active listening
Certification
- Medical Billing and Coding
- Administrative Medical Assistant
Timeline
Patient Pre Registration
Revco Solutions
08.2023 - 03.2025
Claim Associate
State Farm
05.2022 - 07.2023
Scheduling Coordinator
Texoma Neurology Associates
12.2019 - 05.2022
Pharmacy Customer Service Representative
Amerisource Bergen
05.2017 - 12.2019
Admissions Clerk
Glenwood Regional Hospital
05.2009 - 05.2017
GED -
Morehouse PSB
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