Jessica Fowler
Kaufman,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Advocate/ Medical Custodian of Records
ER of Texas
Frisco, TX
01.2022 - 02.2024
- Organized patient records and updated information in the hospital database system.
- Acted as liaison for hospital staff, physicians, patients and family members.
- Managed database of patient information and frequently used computerized systems to track details.
- Informed patients about their rights under HIPAA regulations.
- Analyzed accuracy and completeness of patient documents such as insurance claims, medical bills and legal paperwork.
- Provided knowledgeable and compassionate service in response to patient questions and concerns.
- Facilitated communication between providers, patients, and family members.
- Worked with patients to appeal insurance decisions and coordinated with providers to resolve problems.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Counseled patients on potential financial liabilities and payment requirements.
- Processed any patient and attorney requests while following HIPAA guidelines.
- Responding to emails in a timely manner.
- Providing records within 3 to 5 business days.
- Meeting with a notary once a week to have all requested affidavits notarized for a patient's attorney.
- Providing records for District Attorney's and Investigators.
- Communicating with patients and attorneys on updated bills, records, and negotiating reductions.
- Keeping a updated log of all requests and completed requests.
Work Force Staffing Coordinator
Amazon
Coppell, TX
07.2019 - 01.2022
- Provided accurate, valid and complete information by using the proper methods/tools.
- Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolutions.
- Kept records of customer interactions, processed customer accounts and filed documents.
- Followed communication procedures, guidelines and policies.
- Reviewed or made changes to customer accounts.
- Researched answers or solutions as needed.
Ambassador
Amazon
Coppell, TX
11.2017 - 07.2019
- Trained new associates during on boarding at the facility.
- Tracked and input data and information about associates.
- Problem solved issues that arose within outbound area in a timely manner to make sure internal and external customers received products ontime.
- Met or exceeded goals set for the day.
- Multi-tasked daily and adjusted to what was needed.
James Avery Specialist
Dillards Department Store
Lewisville, TX
03.2016 - 11.2017
- Meeting sales goals.
- Training new associates.
- Visual Merchandising.
- Translating visual directives.
- Working one on one with clients.
- Maintaining a high standards of excellence.
Fiber Planner
AFL
Duncan, SC
02.2005 - 02.2015
- Planning daily meetings.
- Manage a team of 10 technicians.
- Scheduling production orders.
- Communicating with buyers, shipping and receiving.
- Track shipments for incoming materials and orders tha need to be shipped.
- Control conforming and non-conforming products.
- Coordinate with plant manager and engineers on budget solutions weekly.
- Inventory control.
- Training new associates.
- Assessing and fulfilling process needs to fulfill internal and external customer needs.
- Work with management and engineers on new trials for new products or new materials to reduce wastes and costs.
Education
GED -
Middle Tyger Community Center
Lyman, SC08-2005
Skills
- Conflict Mediation
- Resource Utilization
- Relationship Building
- Caseload Management
- Patient Rights
- Proficient in Excel, Word, EPD
- Computer Savvy
- Verbal and Written Communication
- Proactive Problem Solving
Certification
- NHA - CBCS
Timeline
Patient Advocate/ Medical Custodian of Records
ER of Texas
01.2022 - 02.2024
Work Force Staffing Coordinator
Amazon
07.2019 - 01.2022
Ambassador
Amazon
11.2017 - 07.2019
James Avery Specialist
Dillards Department Store
03.2016 - 11.2017
Fiber Planner
AFL
02.2005 - 02.2015
GED -
Middle Tyger Community Center
- NHA - CBCS
Similar Profiles
Jessica ReyesJessica Reyes
Patient Access Representative at ER Of TexasPatient Access Representative at ER Of Texas
Michelle BrownMichelle Brown
Marketing Manager at ER Of TexasMarketing Manager at ER Of Texas
HEATHER BRYANT RT(R)(CT)HEATHER BRYANT RT(R)(CT)
Lead Radiology /Medical Laboratory Technologist at ER of TEXAS-TEXOMALead Radiology /Medical Laboratory Technologist at ER of TEXAS-TEXOMA