Jessica Reyes
Prosper,TX
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Knowledgeable in medical terminology and scheduling with a high collection payment rate. Excellent communication skills and empathetic nature enable achievement of postitive outcomes.
Overview
16
16
years of professional experience
Work History
Patient Access Representative
ER Of Texas
07.2021 - Current
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Patient Access Representative
Trusted Medical Centers
10.2019 - 07.2021
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Front Desk Receptionist
Community Med Urgent Care
06.2019 - 04.2021
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
Patient Access Registrar
Family Emergency Room Of Texas
04.2015 - 10.2019
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Streamlined the registration process for increased efficiency and reduced wait times.
- Maintained accurate patient records with diligent data entry and attention to detail.
- Enhanced communication between medical staff and patients, providing clear explanations of procedures and policies.
- Reduced errors in patient billing by carefully reviewing charges and ensuring accuracy before submission.
Education
Associate of Arts - General Studies
Ohlone College
Fremont, CAAssociate of Applied Science - General Studies
Collin County Community College District
MckinneyTXHigh School Diploma -
Arroyo High School
San Lorenzo, CA07.2001
Skills
- Registration and Admissions
- Patient Education
- Financial Procedures Adherence
- HIPAA Compliance
- Insurance Verification
- Patient Check-In
- Registration Management
- Payment Processing
- Patient Registration
- Team Collaboration
- Flexible Schedule
- Information Collection
- EMR Updating
- Attention to Detail
Timeline
Patient Access Representative
ER Of Texas
07.2021 - Current
Patient Access Representative
Trusted Medical Centers
10.2019 - 07.2021
Front Desk Receptionist
Community Med Urgent Care
06.2019 - 04.2021
Patient Access Registrar
Family Emergency Room Of Texas
04.2015 - 10.2019
Associate of Arts - General Studies
Ohlone College
Associate of Applied Science - General Studies
Collin County Community College District
High School Diploma -
Arroyo High School
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