Jessica Frederickson
Las Vegas,NV
Summary
Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
18
18
years of professional experience
Work History
Supervisor, Club Operations Membership Support
Hilton Grand Vacations Club
Las Vegas Nevada, NV
12.2023 - Current
- Assist with the oversight of daily administrative operations for the Club Contracts and Change of Ownership teams.
- Manage and support Club Contracts and Change of Ownership team members, including coaching and training as needed.
- Prioritize and direct daily workflow as needed to ensure accuracy and timeliness of Club Contracts and Change of Ownership requests.
- Create and maintain standard operating procedures for Club Contracts-related processes.
- Coordinate and implement new procedures or process flow changes for Club Contracts and Change of Ownership teams.
- Provide internal team member support for member-related questions or possible discrepancies.
- Assist IT with information for recent membership or contract-related ticket submissions or system issues and provide UAT testing as needed.
Club Contracts Supervisor/Contracts Supervisor
Diamond Resorts/Hilton Grand Vacations
Las Vegas, NV
05.2018 - 12.2023
- Assist with the oversight of daily administrative operations for the Club Contracts team.
- Manage and support Club Contracts team members, including coaching and training as needed.
- Prioritize and direct daily workflow as needed to ensure accuracy and timeliness of Club Contracts requests.
- Create and maintain standard operating procedures for Club Contracts-related processes.
- Coordinate and implement new procedures or process flow changes for Club Contracts.
- Provide internal team member support for member-related questions or possible discrepancies.
- Assist IT with information for recent membership or contract-related ticket submissions or system issues, and provide UAT testing as needed.
Club Contracts Specialist
Diamond Resorts International
Las Vegas, NV
01.2014 - 05.2018
- Create and maintain Club memberships for associated contract(s)
- Handle daily and annual point allotments for club memberships.
- Lead or membership merge requests, so information is under one account.
- Handle various contract or membership cancellation requests.
- Review maintenance fee invoices and payments, and then coordinate with Porfilio Services for adjustments as they relate to recent upgrades.
- Provide internal membership or contract support for various team members with general questions.
- Audit accounts to correct possible membership or contract-related discrepancies through reporting or requests.
- Provide UAT testing for IT when needed
Contracts Specialist
Diamond Resorts International
Las Vegas, NV
11.2010 - 01.2014
- Verified guest information and created contracts with accuracy and completeness to ensure the following of company underwriting policies.
- Lead merge requests to combine guest information together under one lead.
- Process pending and official cancellations for the Escrow department.
- Process Pender to full payment requests.
- Provide support for internal team members and external sales centers with contract or member-related questions.
Contract Compliance Coordinator
Wyndham Consumer Finance, Inc
Las Vegas, NV
07.2006 - 07.2008
- Organized and scanned contracts and critical documents.
- Audited contracts and mortgages for signatures and notary stamps.
- Provided customer service for both internal and external customers.
- Processed mail for the Contracts department.
- Prepared and sent contracts to final custodian.
Education
Bachelor of Science - Business Administration
Devry Unversity
Henderson, NV02-2006
Associate of Science - Business
Community College of Southern Nevada
Las Vegas, NV12-2001
Skills
- Staff Management
- Operations Management
- Data Analytics
- Process Monitoring and Improvement
- Training and mentoring
- Policy Enforcement
- Complex Problem-Solving
Timeline
Supervisor, Club Operations Membership Support
Hilton Grand Vacations Club
12.2023 - Current
Club Contracts Supervisor/Contracts Supervisor
Diamond Resorts/Hilton Grand Vacations
05.2018 - 12.2023
Club Contracts Specialist
Diamond Resorts International
01.2014 - 05.2018
Contracts Specialist
Diamond Resorts International
11.2010 - 01.2014
Contract Compliance Coordinator
Wyndham Consumer Finance, Inc
07.2006 - 07.2008
Bachelor of Science - Business Administration
Devry Unversity
Associate of Science - Business
Community College of Southern Nevada
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