Summary
Overview
Work History
Education
Skills
References
Timeline
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Jessica Funk

Seattle,WA

Summary

Focused administrator committed to maintaining a productive and quality-driven environment. Collaborative and versatile professional with expertise in employee relations, strategic planning, and report preparation. Skilled at easily transcending cultural differences. Dependable professional with a track record of success in the field, attention to detail, and a proactive mindset. Seeks opportunities to improve processes and workflows for the team's benefit. Conscientious, hardworking, and excels at multitasking in fast-paced environments. Versatile Business Operations Specialist with a background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that satisfy customers. Strong problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.

Overview

7
7
years of professional experience

Work History

Campus Director

Magnolia Forest Preschool
Sequim, WA
08.2020 - 08.2024
  • Managing my campus location (it is 1 out of 7)
  • Managing a teaching team of 4 teachers
  • Hiking daily with the class
  • Daily lessons and activities at school
  • Keeping inventory of school supplies
  • Responding/interacting with parents and families
  • Weekly newsletters to families
  • Parent Teacher conferences twice a year
  • Keeping up positive relationships with park rangers hosting us in their parks
  • Developed and oversaw campus budget to support annual planning and goal achievement
  • Directed daily academic administration, faculty support, and admissions efforts
  • Oversaw student retention efforts and to maintain schools goals and objectives
  • Assisted in development and implementation of faculty development plans
  • Developed and implemented student success initiatives to recognize and encourage achievement
  • Improved policies and procedures to maximize student safety and campus security
  • Skilled at working independently and collaboratively in a team environment

Sequim Site Director and Billing Registrar

Magnolia Forest Preschool
Sequim
01.2019 - 08.2024
  • Launched the Sequim Campus for Magnolia
  • Hiking daily with the class
  • Daily lessons and activities at school
  • Keeping inventory of school supplies
  • Responding/interacting with parents and families
  • Weekly newsletters to families
  • Parent Teacher conferences twice a year
  • Keeping up positive relationships with park rangers hosting us in their parks
  • Enrollment tour and uniform needs
  • Monthly billing for tuition
  • Enrollment tuition, walking families through this process
  • Unenrollment duties- usually involve follow ups and potential customer complaints
  • Facilitated effective communication between internal and external stakeholders
  • Recruited and hired top-quality staff to fill important positions
  • Performed continuous evaluations of development successes and failures, and implemented improvement plans
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets
  • Maintained records and logs of work performed and materials and equipment used
  • Initiated onsite safety program and properly trained team members to decrease injuries
  • Oversaw personnel safety and efforts at work site
  • Identified and eliminated safety risks through additional training
  • Delivered reports to construction manager to detail project updates and likely completion dates, noting delays, and causes

Sub Coordinator

Magnolia Forest Preschool
06.2018 - 07.2024
  • In charge of making sure all 7 campuses are appropriately staffed each day
  • Keeping track of all requests for personal days
  • Arranging sub coverage for all last minute sick days
  • Interview and hiring substitutes
  • Providing online and in-person training for our substitutes
  • Keeping substitute's availability in mind when coordinating logistics
  • Communicating to the campus's Site Director when any sub coverage is being utilized
  • Keep accurate notes on sub coverage for personal or sick days in order for payroll to be completed
  • Interceded between employees during arguments and diffused tense situations
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge
  • Implemented project management techniques to overcome obstacles and increase team productivity
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff

Purser/AEL

Lindblad Expeditions
Seattle, WA
06.2022 - 09.2023
  • Ships accountant, In charge of financially closing the cruise, processing payments, and then reopening the next cruise for upcoming charges
  • The ship's customs liaison when entering into foreign waters as well as reentering the US
  • In charge of guest's onboard accounts, collecting payments and making any adjustments to accounts- such as onboard credits and purchases
  • Running a featured Global Gallery, making sales, and keeping track of inventory
  • Assistant managing the staff along with the Expedition Leader, assisting with meetings and delegation
  • Making announcements for guests during excursions, as well as assisting on the fantail when guests are coming and going from excursions
  • Setting up staff with proper information on guests leaving and arriving to ship on turn day
  • Planning logistics with local transportation for guests both leaving the ship and arriving to the ship on turn days
  • Accounting for all guests, crew, and staff when excursions are complete
  • Assisting Expedition Leader in logistics of guests activities during trip- particularly when reaching out to local vendors to confirm guest counts and potential catering
  • Keeping record of expeditions on board supplies, and reordering when supplies are low
  • Setting up liferaft assignments for guests, crew, and staff- being sure that these berthings are posted in proper safety places
  • In charge of guest, staff, and crew berth onboard ship- this requires a lot of forward planning along with crew and staffing relations
  • Assists with crew travel to and from the ship, ensuring that these are affordable for the company as well as approved for crew
  • Performing Purser Officer duties during drills and potential emergencies
  • Ensuring that all dietary and medical needs are properly relayed to our medical officer, doctor on board, and hotel department
  • Working closely with the deck department during the ship's guest operations
  • Built complex financial models for decision-making and forecasting
  • Negotiated and managed financial contracts with vendors and suppliers
  • Tracked budget forecasts and monitored budget performance
  • Built and established relationships with clientele to improve future business opportunities
  • Assisted in preparing business plans and investment strategies
  • Served as a point of contact for passengers when they had questions about onboard services or amenities.
  • Provided support in handling passenger complaints or issues regarding their voyage experience.
  • Monitored onboard accounts receivable payments from guests and vendors.
  • Responded promptly to any emergency situations that arose while at sea by coordinating with other departments.
  • Coordinated with various departments to ensure a safe and secure environment aboard the vessel.
  • Ensured compliance with applicable laws and regulations concerning maritime activities.
  • Assisted in preparing end-of-voyage reports which detailed all revenue generated during that particular cruise.
  • Prepared daily reports detailing financial transactions aboard the vessel to be submitted to corporate headquarters.
  • Issued tickets for shore excursions, transportation services, entertainment venues.
  • Maintained updated inventory levels of shipboard supplies including office supplies and cleaning products.
  • Managed and supervised the daily operations of the Purser's Office to ensure smooth sailing for all crew members.
  • Managed inventory and supplies to ensure materials were available when needed.

Bartend Manager

Lindblad Expeditions
09.2017 - 02.2020
  • Managed the bar on one of the vessels
  • Inventory and ordering
  • Bartending throughout the day and cocktail hour
  • Managed the lounge space
  • Surprise events for the guests
  • Developed and maintained relationships with customers and suppliers through account development
  • Accomplished multiple tasks within established timeframes
  • Cross-trained existing employees to maximize team agility and performance
  • Assisted in organizing and overseeing assignments to drive operational excellence
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers

Education

Bachelors - Early Childhood and Family Studies (ECFS)

University of Washington
Seattle, WA
06-2016

Skills

  • Team Management
  • Workplace Safety
  • Data Entry
  • Scheduling
  • Inventory Management
  • Performance Management
  • Payroll Administration
  • Financial Reporting
  • Administrative Management
  • Travel Coordination
  • Bookkeeping
  • Employee Supervision
  • Staff Management
  • Office Management
  • Customer Service Management
  • Multitasking
  • Written Communication
  • Leadership and Change Management
  • Staff Scheduling
  • Professionalism
  • Analytical Skills
  • Excellent Communication
  • Policy Development
  • Relationship Building
  • Strategic Planning
  • Self Motivation
  • Report Writing
  • Adaptability and Flexibility
  • Staff Development and Training
  • Operations Management
  • Team Collaboration
  • Decision-Making
  • Active Listening
  • Time Management
  • Problem-solving abilities
  • Curriculum Planning
  • Group Instruction
  • Student Engagement
  • Student Advocacy
  • Classroom Management
  • Student Records Management
  • Assessment administration
  • Individualized Instruction
  • Safety Procedures
  • Early Childhood Education
  • Teacher Support
  • Campus management
  • Staff recruitment
  • Parent communication
  • Safety compliance
  • Performance evaluation
  • Conflict resolution
  • Project management
  • Inventory management
  • Diversity and inclusion
  • Enrollment management
  • Emergency preparedness
  • Legal compliance
  • Campus operations
  • Community networking
  • Crisis management

References

  • Jenny Stokes, Owner/Founder of Magnolia Forest Preschool, 253-229-6145
  • Laura Fuentes, Hotel Manager for Lindblad, 843-96-8873
  • Sarah Scagliotti, Assistant Site Director Magnolia Forest Preschool, 360-912-3087

Timeline

Purser/AEL

Lindblad Expeditions
06.2022 - 09.2023

Campus Director

Magnolia Forest Preschool
08.2020 - 08.2024

Sequim Site Director and Billing Registrar

Magnolia Forest Preschool
01.2019 - 08.2024

Sub Coordinator

Magnolia Forest Preschool
06.2018 - 07.2024

Bartend Manager

Lindblad Expeditions
09.2017 - 02.2020

Bachelors - Early Childhood and Family Studies (ECFS)

University of Washington

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Jessica Funk