Jessica Gallo
Gloucester,MA
Summary
Dynamic and detail-oriented professional with a proven track record at Gourmet Garden Restaurant, excelling in problem-solving and customer service. Recognized for enhancing guest satisfaction through effective communication and efficient complaint resolution. Skilled in cash handling and maintaining operational excellence in fast-paced environments, ensuring a welcoming atmosphere for all patrons.
Overview
9
9
years of professional experience
Work History
Front Desk/Host
Gourmet Garden Restaurant
01.2018 - Current
- Greeted and welcomed guests, creating positive first impressions and enhancing customer experience.
- Assisted in coordinating dining arrangements, optimizing table turnover and guest satisfaction.
- Provided information on menu items and specials, enhancing guest knowledge and encouraging orders.
- Handled customer inquiries and complaints with professionalism, improving service resolution times.
- Maintained cleanliness and organization of front desk area, promoting a welcoming environment.
- Trained new hosts on procedures and best practices, fostering team efficiency and consistency.
- Assisted guests with booking reservations, ensuring accuracy and personalizing their stays according to preferences.
- Resolved guest complaints professionally by listening attentively, empathizing with their concerns, and offering solutions that met both parties'' needs.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
Crew Member
Speedway
01.2020 - 06.2022
- Provided exceptional customer service in fast-paced environment, addressing inquiries and resolving issues efficiently.
- Operated point-of-sale systems accurately, processing transactions while maintaining cash register integrity.
- Maintained cleanliness and organization of store area, ensuring compliance with safety and health standards.
- Assisted in inventory management by restocking shelves and conducting regular inventory checks to optimize stock levels.
Education
High School Diploma -
Beverly High School
Beverly, MA06-2019
Skills
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Verbal and written communication
- Cash handling
- Detail-oriented
Timeline
Crew Member
Speedway
01.2020 - 06.2022
Front Desk/Host
Gourmet Garden Restaurant
01.2018 - Current
High School Diploma -
Beverly High School