Front Desk/host
Dave & Buster's
8111 Concord Mills Boulevard, Concord, NC 28027
05.2024 - 08.2024
- Resolved guest complaints professionally in-person and on the phone by listening attentively, empathizing with their concerns, and offering solutions that met both parties'' needs.
- Greeted somewhere between a couple hundred guest per week and engaged in pleasant conversations while managing check in process
- Provided exceptional customer service by going above and beyond to accommodate guest requests or special needs.