Jessica Galvan
Houston,TX
Summary
Proven expertise in HIPAA compliance and office administration, demonstrated at Elite Women's Care Center. Excelled in reducing no-show rates through effective appointment scheduling and enhanced patient satisfaction by streamlining insurance verification processes. Adaptability and proficiency in MedInfo underscored by a commitment to maintaining patient confidentiality and supporting medical staff.
Overview
7
7
years of professional experience
Work History
Medical Front Office Receptionist
Elite Women's Care Center
Houston, TX
02.2021 - 02.2024
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Medical Front Office Receptionist
Sprig Branch Community Center
Houston, TX
07.2017 - 08.2019
- Helped patients complete necessary medical forms and documentation.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
- Checked patient insurance, demographic, and health history to keep information current.
- Demonstrated adaptability by quickly learning new software programs and adapting to changes in office policies or procedures as needed.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Increased privacy compliance by strictly adhering to HIPAA regulations when handling sensitive patient information both digitally and physically.
- Completed patient referrals to other medical specialists.
Education
Bachelor of Science - Elementary Education
Walden University
Minneapolis, MN05.2024
Skills
- HIPAA Compliance
- Office Administration
- Insurance Verification
- Front Desk Operations
- Microsoft Office
- Appointment Scheduling
- Proficient in MedInfo
Languages
Spanish
Native or Bilingual
Timeline
Medical Front Office Receptionist
Elite Women's Care Center
02.2021 - 02.2024
Medical Front Office Receptionist
Sprig Branch Community Center
07.2017 - 08.2019
Bachelor of Science - Elementary Education
Walden University