Jessica Garcia
San Antonio
Summary
Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
9
9
years of professional experience
Work History
Teller Supervisor
PNC Bank
09.2020 - Current
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Conducted regular performance evaluations for teller staff, identifying areas for improvement.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
- Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications.
- Collaborated with management to establish branch goals, developing strategies to achieve them.
- Promoted bank's products and services by consistently cross-selling to customers.
- Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures.
- Increased team productivity with regular coaching and performance feedback sessions.
Customer Service Representative
HEB Grocery Store
10.2015 - 09.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Slover Mountain High
Colton, CA08.2008
Skills
- Cash handling and management
- Customer engagement
- Professionalism and ethics
- Staff training and development
- Cash handling expertise
- Sales and Cross-selling
- Service quality assurance
- Positive attitude
- Teamwork
- Customer service
Timeline
Teller Supervisor
PNC Bank
09.2020 - Current
Customer Service Representative
HEB Grocery Store
10.2015 - 09.2020
High School Diploma -
Slover Mountain High
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