Jessica Garcia
Berkeley,CA
Summary
Dynamic leader skilled in team coaching and customer relationship building. Known for enhancing customer satisfaction through targeted training and event planning, contributing to measurable sales growth and community engagement. Hardworking employee, great at multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Manager
Bluemercury
Lafayette, California
02.2021 - Current
- Achieved top sales in district for three consecutive years.
- Led team to enhance customer service and product knowledge, boosting customer satisfaction.
- Trained staff, resulting in multiple promotions to managerial roles.
- Coached team members to improve job performance and foster operational efficiency.
- Oversaw daily operations, ensuring store cleanliness and organization.
- Planned and executed events, contributing to business growth and community engagement.
- Managed operations for $2.5 million retail location, overseeing sales performance and talent development.
- Executed successful store events generating $2,000 to $32,000 in daily sales.
Beauty Expert
Bluemercury
Berkeley, California
08.2019 - 03.2021
- Advised clients on skincare and makeup products for personalized recommendations.
- Performed beauty consultations to tailor product recommendations based on individual customer needs and preferences.
- Showcased application techniques for makeup and skincare products to educate customers and enhance their shopping experience.
- Maintained organized counter and display areas to enhance product visibility and customer engagement.
- Maintained product displays to ensure an inviting shopping environment.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Assisted in training new staff on product knowledge and customer service standards.
Waitress
Doyle Street Cafe
Emeryville, California
01.2018 - 04.2020
- Addressed customer complaints and concerns promptly, ensuring satisfaction and fostering repeat business.
- Developed positive relationships with regular customers through friendly conversation.
- Gathered guest preferences to ensure accurate order fulfillment. for food and drinks and delivered them to guests.
- Processed customer orders using point-of-sale system.
- Maintained cleanliness of dining area and utensils.
Waitress
The Vault cafe
Berkeley, California
11.2016 - 01.2018
- Provided excellent customer service to enhance dining experiences.
- Maintained cleanliness of tables and dining areas throughout shifts.
- Handled cash transactions and processed payments efficiently.
- Took orders for food and drinks and delivered them to guests.
Cashier
Target- Seasonal
Richmond, California
10.2012 - 01.2013
- Processed customer transactions efficiently and accurately at checkout stations.
- Maintained cleanliness and organization of checkout areas during shifts.
- Handled cash, credit, and gift card payments securely and responsibly.
- Operated point-of-sale systems to complete sales transactions quickly.
- Promoted Target's loyalty programs to enhance customer engagement.
- Learned roles of other departments to provide coverage and keep store operational.
Education
- Culinary Arts
Contra Costa College
San Pablo, CA12-2012
High School Diploma -
Berkeley High School
Berkeley, CA06-2010
Skills
- Sales management
- Sales Growth & Business Development
- Team leadership, coaching & performance management
- Talent Development & Succession Planning
- Customer service and relationship building
- Event planning
- Stock organization and inventory control
Talent Development & Multitasking skills performance - Management Accountability in leadership
- Reliability
- Flexible and adaptable
- Problem solving
Timeline
Manager
Bluemercury
02.2021 - Current
Beauty Expert
Bluemercury
08.2019 - 03.2021
Waitress
Doyle Street Cafe
01.2018 - 04.2020
Waitress
The Vault cafe
11.2016 - 01.2018
Cashier
Target- Seasonal
10.2012 - 01.2013
- Culinary Arts
Contra Costa College
High School Diploma -
Berkeley High School