Jessica Garduño Lara
Austin,TX
Summary
Dynamic Head Cashier at Home Depot with a proven track record in enhancing customer satisfaction and mentoring new staff. Leveraged problem-solving skills and positive attitude to exceed sales targets and streamline operations. Fluent bilingualism ensured effective communication, boosting team productivity and customer service excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Head Cashier
Home Depot
Austin, TX
03.2024 - 04.2025
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Led cashiers and associates in providing thoughtful customer service.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Contributed to achieving store sales targets by suggesting additional purchases to customers, based on their needs and preferences.
In Store Shopper
HEB Grocery Store
Austin, TX
01.2022 - 12.2024
Education
Associate Degree - Dental Hygiene
Austin Community College
Austin, TXSkills
- Positive attitude
- Time management strength
- Store opening/closing procedures
- Problem-solving
- Customer service
- Fluent bilingualism
Accomplishments
Austin Dual Language program certification
Certification
CPR Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Head Cashier
Home Depot
03.2024 - 04.2025
In Store Shopper
HEB Grocery Store
01.2022 - 12.2024
Associate Degree - Dental Hygiene
Austin Community College