Jessica Gartin
Little Elm,USA
Summary
I have over 20 years in my field with strengths in leadership, communication, management, and organization. I am a results-driven manager with a history of boosting team performance and achieving targets. I am an experienced social worker with a passion for helping others with strong problem-solving skills and communication skills that can translate to multiple fields and vocations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Job Placement Specialist
Goodwill Job Placement Center
Denton, Texas
08.2024 - Current
- Assists clients with employment readiness preparation, life skills, time management, basic computer skills, job seeking, indeed writing/creating a resume and Skills 2 Succeed training
- Refer participants to community resources as needed to assist with removing barriers to employment and other needs
- Assist team with coordinating recruitment sites and recruitment to ensure constant flow of enrollments
- Recruitment: Research and work with the Workforce Development Manager to schedule outreach site visits to recruit and increase referrals and enrollments: Outreach locations include, but not limited to: Hurst, Euless, Fort Worth, Denton, and Weatherford
- Maintains knowledge of current developments, best practices, technologies, labor market information and adult learning techniques to ensure that training materials are up to date
Community Outreach Coordinator
The Haven
Dallas, Texas
02.2023 - 09.2023
- Maintained a calendar of outreach activities, including community events, workshops, appearances, and other communication opportunities.
- Coordinated individual referrals for services, which included advocating for needs and overcoming roadblocks.
- Educated community partners about substance use treatment and appropriate level of care.
- Assisted with referral aftercare planning and troubleshoots referral issues.
- Established new and lasting partnerships and relationships by networking
Care Coordinator
North Texas Behavioral Health Authority
Dallas, Texas
06.2022 - 01.2023
- Assessed individuals with non-violent, low-level offenses and behavioral health needs for admission to the pre-arrest jail diversion Deflection Center.
- Coordinated with Dallas County law enforcement to refer individuals to the Deflection Center for behavioral health treatment, reducing criminal justice involvement.
- Conducted initial crisis assessments to determine care needs and connect individuals to services, aiming to lower recidivism and law enforcement crises.
- Helped clients in crisis access mental health services and ensured continuity of care.
- Provided timely and accurate reporting to the Director of Intensive and Forensic Services.
- Made accurate assessments and recommendations per client rights, state and federal laws, and NTBHA policies.
- Built rapport with individuals in crisis using methods like Mental Health First Aid and Motivational Interviewing to resolve issues.
- Managed records, files, and reports within NTBHA and with partner agencies.
- Applied NTBHA's curriculum and assessments appropriately based on clients' developmental and cognitive levels.
Director of Education
Brighter Tomorrows
Irving, Texas
02.2021 - 04.2022
- Managed the Education Department, including recruiting, hiring, and training staff.
- Created and implemented a Trauma-Informed Training Program for law enforcement on interacting with sexual assault victims to reduce re-traumatization and enhance victim engagement.
- Delivered an 8-hour Trauma-Informed Training for local law enforcement agencies.
- Oversaw the development and assessment of prevention and education programs.
- Presented on topics such as family violence, bullying, and agency services to professionals, schools, and community groups.
- Evaluated and supported educators, approved course content for legal and program compliance.
- Coordinated with marketing to ensure accurate program information.
- Developed strategies and metrics to assess and monitor program effectiveness.
Executive Shelter Director
Monsignor King Outreach Center
Denton, Texas
08.2020 - 01.2021
- Oversaw the day-to-day operations for an Emergency Night Shelter, and an Alternative Day Shelter that served the unhoused in Denton County.
- Managed client services by completing HMIS intakes, and assisted clients in locating permanent and stable housing.
- Ensured that both shelters adhered to local and state regulations covering health, safety, and capacity, along with the implementation of Coved 19 protocols.
- Hired and managed all paid staff and oversaw and orientated all volunteers.
- Partnered with other community agencies to develop programs that, through inter agency collaboration, were designed to better serve the needs of the shelter's guests.
- Cultivated a positive image by developing partnerships with media, business, and community groups.
- Shared mission of organization with public through successful community outreach and marketing strategies.
- Implemented successful strategies for employee management, occupancy and revenue growth, expense control and quality of services.
Jail Diversion Program Manager
Lifepath Systems, Collin County LMBHA
McKinney, Texas
10.2019 - 09.2020
- Hired, supervised, and trained all Jail Diversion Department Staff.
- Ensured continuity of services and outcomes for individuals with mental illness enrolled in the SB292 Mental Health grant program for Justice Involved Individuals.
- Monitored and documented all diversion outcomes for enrolled individuals.
- Monitored the individual's compliance with the approved jail diversion plan and report status.
- Responsible for meeting with incarcerated individuals in the county jail, individuals recently released from jail, individuals being booked into jail or at risk of recidivism.
- Developed and maintained policies and procedures for jail diversion program.
- Assisted and monitored coordination of care and outcomes.
- Worked closely with treatment team to monitor and assisted with coordination.
- Collected and reported process and outcome data. Assisted with data analysis and dissemination of outcomes.
- Ensured flow of information between the criminal justice system, courts, and providers.
- Coordinated court hearings to ensure relevant information was provided to courts.
Multiple Positions
Denton County MHMR
Denton, Texas
01.2015 - 01.2019
- Mobile Crisis QMHP: Gathered information from the caller regarding the nature of the crisis. Responded to the need for emergent face to face assessments within one hour. Completed CANS/ANA to determine whether a client qualifies for crisis package services. Collaborated with MCOT team members to determine least restrictive treatment through screening form and other assessment methods. Ensured follow-up on 100% of clients screened within 24 hours. Collaborated with MCOT team members to develop and implement an individual Treatment plan for each individual screened, that incorporated diagnosis, individual/family preferences, intervention, outcomes, follow-up plans and referrals. Ensured all clinical documentation is completed within center guidelines. Attended all scheduled clinical team meetings.
- TCOOMMI -Texas Dept of Corrections on Offenders with Mental and Medical Impairments: Managed a caseload of Level of Care three clients on parole, ensuring monthly hour requirements were met. Achieved 95% compliance with ANSA and DSHS contract standards. Completed and updated Treatment Plans, ANSA's, and other required documentation on time. Explained program goals and expectations to clients during initial meetings. Provided skills training and managed timely closeouts and discharges. Performed QMHP duties for high-needs clients and provided PMAB, CPR/First Aid as needed. Conducted client interviews, reviewed records, and participated in treatment planning with the Interdisciplinary Team. Maintained communication with local Mental Health Authority, TDCJ's Reentry Division, and Parole/CSCD officers. Addressed crises and sensitive issues involving clients and staff. Ensured monthly contact with Parole/CSCD officers and timely completion of Treatment Plans.
- Program Manager over Adult Services: Oversaw the care of Adult MH consumers being served by the MH Case Management Team. Performed routine administrative and supervisory program work that fell within federal, state, and local guidelines. Developed and implemented program guidelines, policies, procedures, rules, and regulations of Adult MH services. Responsible for the hiring, supervising, training, monitoring, terminating, disciplining, and evaluating performances for up to 15 staff members, and ensured strict compliance with all standards and regulations of center policy. Facilitated training and internal meetings to ensure Adult Mental Health Services was represented and organized to assist the center in future growth and expansion. Responsible for developing and monitoring program goals and activities to ensure the highest standards of care were reached. Monitored budget processes to ensure maximization of revenue.
- Mental Health Court Liaison: Provided face to face MH Assessments at MH Court as needed. Provided coordination to individuals assessed and appropriate linkage to agency services. Served as a liaison between the agency and MH Court System. Provided testimony for client's current risk of harm and appropriate level of care at MH Court as needed. Completed all required documentation within agency timelines. Coordinated discharge planning and schedules aftercare appointments for continuity of care. Completed aftercare appointments on individuals released from the contract hospital the same business day and linked those clients to appropriate resources.
Education
Bachelor's of Social Work - Sociology and Criminal Justice
Texas Woman's University
Denton, Texas05.2000
Skills
- Empathy
- Communication
- Problem-Solving
- Emotional Intelligence
- Cultural Competence
- Management
- Adaptability
- Active Listening
- Conflict Resolution
- Team Collaboration
- Critical Thinking
- Presentation and Training
Certification
Google AI Essentials Certification
Foundation of Career Navigating and Coaching Certification
Timeline
Job Placement Specialist
Goodwill Job Placement Center
08.2024 - Current
Community Outreach Coordinator
The Haven
02.2023 - 09.2023
Care Coordinator
North Texas Behavioral Health Authority
06.2022 - 01.2023
Director of Education
Brighter Tomorrows
02.2021 - 04.2022
Executive Shelter Director
Monsignor King Outreach Center
08.2020 - 01.2021
Jail Diversion Program Manager
Lifepath Systems, Collin County LMBHA
10.2019 - 09.2020
Multiple Positions
Denton County MHMR
01.2015 - 01.2019
Bachelor's of Social Work - Sociology and Criminal Justice
Texas Woman's University