Jessica Garza
customer service / kitchen lead
San Antonio,Texas
Summary
Highly motivated and hard-working individual,seeking to secure a position with a reputable organization to expand my knowledge and skills. As well as an adaptable leader with strong customer service and mentoring skills. Successfully trained teams and improved service quality while implementing effective inventory management strategies to enhance overall operational performance.
Overview
9
9
years of professional experience
Work History
Team Leader
Pedrotti's Ranch
Helotes, TX
03.2023 - Current
- Oversee daily operations, ensuring adherence to safety protocols and quality standards.
- Trained and mentored team members on best practices and operational procedures.
- Streamlined workflow processes, enhancing overall efficiency and productivity.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Kitchen Lead/Crew Trainer
Max & Louie New York Diner
San Antonio, TX
06.2017 - 09.2023
- Supervised kitchen operations, ensuring efficient workflow and adherence to food safety standards.
- Trained and mentored team members in culinary techniques and best practices.
- Streamlined inventory management processes, reducing waste and improving cost efficiency.
- Developed and implemented new menu items, enhancing customer satisfaction and engagement.
- Expediting food orders & providing excellent customer service
- Evaluated food quality, ensuring consistency with restaurant standards and customer expectations.
- Coordinated with front-of-house staff to ensure seamless communication between the kitchen and dining area.
- Checked and tested foods to verify quality and temperature.
- Followed food safety practices and sanitation guidelines.
- Trained new staff on food preparation and safety procedures.
Kitchen Supervisor/CNA
Shavano Park Senior Living
San Antonio, TX
06.2020 - 11.2022
- Supervised daily kitchen operations, ensuring compliance with health and safety regulations.
- Trained and mentored kitchen staff to improve efficiency and service quality.
- Developed and implemented new menu items, enhancing resident dining experience.
- Coordinated inventory management, reducing waste through effective stock rotation practices.
- Ensured patients received proper dietary plans
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Set and oversaw weekly and special event menu plans.
- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
Education
High School Diploma -
Uvalde High School
Uvalde, TX05-1995
Skills
- Problem-solving
- Great customer service
- Excellent leadership skills
- Bilingual
- Team player who is able to work with minimal supervision and can adapt to fast paced environment
- Inventory & Warehouse Experience
- Attention to detail
- Team motivation
Languages
Spanish
Professional Working
Timeline
Team Leader
Pedrotti's Ranch
03.2023 - Current
Kitchen Supervisor/CNA
Shavano Park Senior Living
06.2020 - 11.2022
Kitchen Lead/Crew Trainer
Max & Louie New York Diner
06.2017 - 09.2023
High School Diploma -
Uvalde High School