Jessica Garza
Gilroy,CA
Summary
Dedicated dental professional with 8+ years of experience supporting both front-office and clinical operations in dental practices. Experienced in treatment coordination, hygiene scheduling, patient communication, recall management, and daily office operations. Strong ability to build positive patient relationships, improve scheduling efficiency, and support continuity of care. Skilled in Eaglesoft, Easy Dental, insurance verification, membership plan enrollment, and patient education. Known for delivering exceptional customer service while creating a welcoming and comfortable patient experience.
Overview
8
8
years of professional experience
Work History
Front Desk Coordinator
Aqua Dentistry
San Jose, California
10.2024 - Current
- Manage daily front office tasks in busy dental practice.
- Coordinate patient scheduling, treatment conversations, and follow-up communication.
- Communicate professionally with patients in person and by phone about appointments and treatment needs.
- Build positive patient relationships and create welcoming dental visits.
- Work closely with dentist, hygienists, and team members to keep schedules organized and patient flow efficient.
- Support hygiene schedules, patient recall programs, and re-care appointments.
- Maintain patient records and scheduling in Eaglesoft software.
- Assist with Clerri membership plan enrollment and explain plan benefits and options.
- Support treatment acceptance and continuity of care through patient follow-up and coordination.
Front Desk Receptionist
Lorna Okada Temporary Dental Staffing
San Jose, California
07.2024 - 09.2024
- Assisted with patient scheduling, communication, and daily office operations.
- Maintained patient service and professionalism in a fast-paced environment.
- Provided front-office and administrative support during a temporary dental staffing assignment.
- Adapted quickly to office procedures and workflow requirements.
Dental Assistant / Dental Office Support
Binh Pham DDs
Gilroy, California
06.2018 - 01.2023
- Supported both clinical and administrative functions in a general dental practice.
- Worked as a dental assistant during the first two years, providing chairside and back-office support.
- Prepared treatment rooms and patients for dental procedures.
- Performed operatory setup, sterilization, and room turnover to maintain efficient workflow.
- Developed extensive knowledge of dental terminology, patient care, and practice operations.
- Coordinated with front-office and clinical teams to ensure smooth patient flow.
- Utilized Easy Dental software for patient information and office management.
- Built a strong foundation in patient service and dental office procedures.
Education
Dental Assisting
Rop Program
Gilroy, CA06-2018
Skills
- Appointment management
- Treatment Coordination
- Hygiene scheduling
- Patient retention
- Patient check-in
- Front desk management
- Insurance verification
- Membership enrollment
- Clerri Membership Plans
- Eaglesoft
- Easy Dental
- Dental terminology
- Chairside Dental Assisting
- Room setup
- Team collaboration
- Customer relationship management
- Patient education
Qualifications
- 8+ years of dental office experience
- Front-office, treatment coordination, and hygiene coordination experience
- Experience enrolling patients in in-house dental membership plans
- Strong understanding of dental office workflow and patient care
- Back-office dental assisting experience
- Experience working directly with dentists, hygienists, and patients
- Proficient in Eaglesoft, Easy Dental, and Clerri platforms
Timeline
Front Desk Coordinator
Aqua Dentistry
10.2024 - Current
Front Desk Receptionist
Lorna Okada Temporary Dental Staffing
07.2024 - 09.2024
Dental Assistant / Dental Office Support
Binh Pham DDs
06.2018 - 01.2023
Dental Assisting
Rop Program