Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Jessica Gaytan-Mejia

Santa Cruz,CA

Summary

Dedicated customer service professional with strong bilingual communication skills. Known for resolving complaints efficiently and enhancing customer satisfaction through patience and empathy.

Overview

7
years of professional experience

Work History

Quick Stop Gas Station
Watsonville, CA

Cashier
05.2022 - 12.2024

Job overview

  • Processed customer transactions accurately and efficiently using point-of-sale system.
  • Managed cash register operations, ensuring balanced drawers at shift end.
  • Assisted customers with inquiries and provided product recommendations.
  • Maintained cleanliness and organization of checkout area to enhance customer experience.

Torch Lite Inn - Santa Cruz
Santa Cruz, CA

Receptionist
04.2022 - 05.2022

Job overview

  • Managed front desk operations, ensuring efficient guest check-in and check-out processes.
  • Answered multi-line phone system, responding promptly to inquiries and directing calls as needed.
  • Maintained accurate records of reservations and room availability using property management software.
  • Assisted guests with requests, providing information on local attractions and hotel amenities.

Panda Express
Watsonville, CA

Cashier
01.2018 - 04.2022

Job overview

  • Trained new cashiers on operational procedures and customer service standards.
  • Implemented inventory tracking methods to minimize stock discrepancies.
  • Collaborated with team members to optimize workflow during peak hours.
  • Resolved customer complaints professionally, enhancing overall satisfaction ratings.

Education

Santa Cruz County Adult Education
Watsonville, CA

High School Diploma
06-2019

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Fluent bilingual communication

Languages

Spanish
Professional Working

Timeline

Cashier

Quick Stop Gas Station
05.2022 - 12.2024

Receptionist

Torch Lite Inn - Santa Cruz
04.2022 - 05.2022

Cashier

Panda Express
01.2018 - 04.2022

Santa Cruz County Adult Education

High School Diploma
Jessica Gaytan-Mejia