Dedicated customer service professional with strong bilingual communication skills. Known for resolving complaints efficiently and enhancing customer satisfaction through patience and empathy.
Overview
7
years of professional experience
Work History
Quick Stop Gas Station
Watsonville, CA
Cashier
05.2022 - 12.2024
Job overview
Processed customer transactions accurately and efficiently using point-of-sale system.
Managed cash register operations, ensuring balanced drawers at shift end.
Assisted customers with inquiries and provided product recommendations.
Maintained cleanliness and organization of checkout area to enhance customer experience.
Torch Lite Inn - Santa Cruz
Santa Cruz, CA
Receptionist
04.2022 - 05.2022
Job overview
Managed front desk operations, ensuring efficient guest check-in and check-out processes.
Answered multi-line phone system, responding promptly to inquiries and directing calls as needed.
Maintained accurate records of reservations and room availability using property management software.
Assisted guests with requests, providing information on local attractions and hotel amenities.
Panda Express
Watsonville, CA
Cashier
01.2018 - 04.2022
Job overview
Trained new cashiers on operational procedures and customer service standards.
Implemented inventory tracking methods to minimize stock discrepancies.
Collaborated with team members to optimize workflow during peak hours.