Open To Work
Jessica German
Round Rock,TX
Summary
Demand generation expert specializing in lead creation and nurturing through multi-channel strategies that drive revenue growth. Proven ability to collaborate with sales and marketing teams, leveraging Salesforce for effective pipeline management and opportunity conversion. Recognized for improving team productivity through targeted training and development initiatives.
Overview
11
11
years of professional experience
Work History
Senior Demand Generation Representative
Protiviti
Austin, USA
01.2023 - Current
- Protiviti is a global consulting firm that delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration to help leaders confidently face the future.
- Create, nurture, and qualify leads through targeted multi-channel campaigns, contributing to revenue growth as Senior Demand Generation Representative.
- Collaborate with sales and marketing teams, utilizing Salesforce to track engagement, manage pipelines, and convert prospects into qualified opportunities, ensuring alignment between marketing efforts and sales closure.
- Train team members to enhance collaboration and improve performance outcomes.
Lead Development Representative
R2INTEGRATED
Baltimore, USA
06.2016 - 12.2022
- R2i was a full-service digital marketing agency that helps brands accelerate customer connections through strategy, data, media, and cloud technology.
- Executed 90–100+ daily calls, converting over 5% into profitable leads for clients.
- Supported Campbell, CA office in dual role partnering with sales and marketing to deliver service, support, training, and identify additional sales opportunities for R2i clients.
- Utilized multi-tasking, time management, and project management skills to achieve high client satisfaction, resulting in consistent bonuses for exceeding customer expectations.
- Required to manage multiple projects simultaneously and move quickly between projects with little to no notice. Created system to manage and prioritize projects to ensure goals were met.
- Project types varied in size and scope dramatically; including acquiring new customers, offering incentive programs to existing customers, registering customers for special events/conferences, meeting maker projects and more.
- Researched client needs/desires including how they planned to use the project management software to generate leads, improve business operations and to generate more sales/revenue.
- Extremely knowledgeable in Salesforce.com and other CRM (Client Relationship Management) tools.
- Provided technical support and training to clients and their customers in a remote environment. All client support was provided virtually via phone and email.
- Quickly learned client software and products through self-study and minimal guidance to effectively meet client objectives.
- Managed confidential registration information for large conferences and events. All registrations happened via phone and/or email and processed hundreds of registrations in a short amount of time. Always complied with privacy data laws.
Customer Service Representative
THERMOTEC GLASS
Georgetown, USA
01.2015 - 01.2016
- Texas manufacturer and wholesaler of insulated glass units and tempered safety glass.
- Answered incoming phone calls, processed orders, and handled customer service requests via email.
- Resolved customer service inquiries and complaints promptly, achieving high customer satisfaction levels.
- Processed 150-250 monthly orders via telephone and email, managing order sizes from $30-$500 efficiently.
- Transitioned from temporary employee to permanent, full-time role within a few months, demonstrating adaptability and commitment.
- Routed orders to appropriate teams and tracked daily production numbers/counts in Excel.
- Provided report to all teams for tracking production, shipping and delivery, and installation to ensure delivery dates were met.
Education
Associate of Applied Science - Kinesiology, Social Work
Austin Community College
Austin, TX12-2015
Skills
- Salesforce
- Salesforce skills
- Sales & Marketing
- Lead management
- Revenue generation
- Business development
- Client relations
- Client management
- Customer relations
- Customer support
- Project Management
- CRM applications
- CRM proficiency
- Process Improvement
- Performance improvement
- Training & Development
- Team leadership
- Analytical skills
- Critical thinking
- Time management
- Microsoft Office
- Confidential Data Management
- Lead prospecting
- Salesforce platform
Professional Memberships And Certifications
None at this time. Currently developing portfolio.
Locations
- Austin Community College, Austin, TX
- Protiviti, Austin, TX
- R2INTEGRATED, Baltimore, MD
- THERMOTEC GLASS, Georgetown, TX
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$46000/yr - $75000/yrTimeline
Senior Demand Generation Representative
Protiviti
01.2023 - Current
Lead Development Representative
R2INTEGRATED
06.2016 - 12.2022
Customer Service Representative
THERMOTEC GLASS
01.2015 - 01.2016
Associate of Applied Science - Kinesiology, Social Work
Austin Community College