Overview
Work History
Education
Skills
Timeline
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Jessica Gilkerson

North Bethesda,MD

Overview

7
7
years of professional experience

Work History

Server

Rasika
05.2024 - Current
  • Delivered exceptional service in high-pressure environments, enhancing customer satisfaction and retention.
  • Trained new servers on menu knowledge, service protocols, and best practices for guest interactions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, and manage bills.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Front Door Host

Twelve after Twelve, Washington DC
01.2023 - 07.2023
  • Greets guests at the front door and coordinates with Bottle Service to escort guests to their designated tables.
  • Promotes club menu at the front door to customers.
  • Works with the General Manager by collecting credit and cash transactions upon club entry.
  • Assists with other duties as needed by the General Manager and Security personnel.

Server

Sababa & Bindaas, Washington DC
04.2018 - 10.2019
  • Cultivates hospitable customer service to ensure a memorable and positive dining experience for guests.
  • Upsell menu to increase sales revenue, having detailed knowledge of food and beverage menus; including key ingredients, food preparation, common allergens, menu serving suggestions, food and beverage pairing, and specials.
  • Upsell menu items to increase sales revenue, and works with staff to streamline each course and remove dinnerware with appropriate pacing.
  • Attentively placed guests orders, with keen attention to any dietary restrictions or needs; processed payments accurately using the POS system.
  • Efficiently completes opening and closing sidework; bussing and resetting of tables, cleaning and sanitizing dining room, adding table decorations, fold napkins, polish silverware, keep workstation well equipped and organized.

Hostess

Sababa & Bindaas, Washington DC
02.2018 - 04.2018
  • Graciously greets guests with personalized interactions, escorted them to their tables, provided menus upon seating checked in any needs/wants.
  • Manage OpenTable by scheduling/updating reservations, sent texts/call notifications prior guest scheduled time.
  • Sanitized restaurant menus and kept the hostess stand clean and orderly.

Education

Bachelor of Arts - Government & International Politics

George Mason University
Fairfax, VA
12.2016

Skills

  • Strong work ethic
  • Exceptional customer service
  • Hospitality service expertise
  • Memory rentention
  • Food running
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Server training
  • Sales expertise
  • Order accuracy
  • Table bussing
  • Guest relations management
  • Dining area maintenance
  • Allergy awareness
  • Order management
  • Tableside etiquette
  • Task prioritization
  • Multitasking and organization
  • Point of sale (POS) system operations/ cash handling

Timeline

Server

Rasika
05.2024 - Current

Front Door Host

Twelve after Twelve, Washington DC
01.2023 - 07.2023

Server

Sababa & Bindaas, Washington DC
04.2018 - 10.2019

Hostess

Sababa & Bindaas, Washington DC
02.2018 - 04.2018

Bachelor of Arts - Government & International Politics

George Mason University

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Jessica Gilkerson