Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Timeline
Generic

Percival Lambert

Pompano Beach,FL

Summary

Results-driven retail and automotive leader with 10+ years of experience in store management, team leadership, and operational excellence. Proven track record in driving profitability, optimizing inventory systems, and fostering customer loyalty. Skilled in coaching high-performing teams, streamlining processes, and delivering measurable business growth.

Overview

14
14
years of professional experience

Work History

Store Manager

Tire Kingdom
, FL
07.2013 - Current
  • Led a team of 15+ employees to achieve top-tier customer service and managed a $2M annual budget, delivering consistent YOY profit growth (12% average) by optimizing labor costs, inventory workflows, and billing accuracy.
  • Oversee daily operations, including inventory management, staff scheduling, and performance reviews, reducing labor costs by 8% through optimized scheduling.
  • Implement data-driven sales strategies and customer retention programs, boosting repeat business by 20%.
  • Resolve escalated customer complaints, maintaining a 95% satisfaction rate.
  • Reduced turnover by 25% through mentorship programs and skills-based training, promoting five employees to leadership roles.

Service Manager

Tires Plus Complete Auto Care
Coral Springs, FL
08.2011 - 07.2013
  • Directed service operations, improving productivity by 25% through staff training and process improvements.
  • Conducted audits and quality control checks, achieving a 98% customer satisfaction score.
  • Oversaw daily operations of the service department, including scheduling and workflow management.

Education

GED -

High School
06-2004

Skills

  • Operational budgeting
  • Client Relationship Management
  • Inventory management
  • Sales Professional
  • Leadership skills
  • Staff performance improvement
  • Tactical business planning

Languages

English
Native/ Bilingual
Spanish
Limited

Accomplishments

  • Top Performer in Customer Satisfaction | Tire Kingdom, 2020
  • Leadership Excellence Award | Tire Kingdom, 2022

References

References available upon request.

Timeline

Store Manager

Tire Kingdom
07.2013 - Current

Service Manager

Tires Plus Complete Auto Care
08.2011 - 07.2013

GED -

High School

Similar Profiles

CREATE PROFILE
Percival Lambert