Jessica Glassburn
North Liberty,IN
Summary
Offering positive attitude and readiness to learn. Brings foundational understanding of customer service and retail operations. Team player with willingness to assist others help when needed.
Overview
11
11
years of professional experience
Work History
Dental Lab Technician
Ottawa Dental Lab
09.2020 - Current
- Create detailed models of patients' mouths to create crowns, bridges, and implant crowns.
- Scan in models to sent to digital designer
- Stain and glaze crowns with MIYO and adjust to crowns/bridges to model work
- Maintained a clean and organized laboratory workspace to uphold safety regulations and promote productivity.
Lead Dental Assistant
The Oral Health Center
12.2016 - 05.2020
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties. Which included composite fillings, root canals, crowns/bridges, extractions, and taking impressions.
- Mentored new dental assistants
- Maintained dental supply inventory
- Answered phones, scheduled appointments, write out estimated co-payments.
Dental Assistant
Greenwood Dental
12.2015 - 08.2016
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction. Included composite fillings, and take impressions.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Clean children' teeth by prophy polish
- Performed x-rays safely while adhering to radiation safety guidelines.
Customer Service Representative
Utah Media Group
09.2014 - 12.2015
- Responded to customer requests for news paper products and services.
- Assisted customers with billing payments, stop and start services to their subscriptions.
- Responded to customers on web chat
- Train new employees
Sales Associate
Ikea
12.2013 - 03.2015
- Prepared space for merchandise on sales floor in the Home Decoration department
- Make price tags and displays
- Organized racks and shelves to maintain store visual appeal, and assist customers
- Receive and tend to live plants
- Put go backs away
- Answer phone for the Home Decoration department
- Cashier when needed
Education
200HR Yoga Instructor Certification - Yoga Instructor
Salt Lake Community College
Salt Lake City 05-2020
High School Diploma -
West Lake High School
Saratoga Springs 06-2011
Dental Assistant Certification - Dental Assistant
Mountainland Applied Technology College
Lehi, UT05-2011
Skills
- Customer service
- Inventory control
- Cash handling
- Crown and bridge production
- CAD and CAM technology
- Cleaning and sanitizing
- Time management skills
- Product knowledge
Timeline
Dental Lab Technician
Ottawa Dental Lab
09.2020 - Current
Lead Dental Assistant
The Oral Health Center
12.2016 - 05.2020
Dental Assistant
Greenwood Dental
12.2015 - 08.2016
Customer Service Representative
Utah Media Group
09.2014 - 12.2015
Sales Associate
Ikea
12.2013 - 03.2015
200HR Yoga Instructor Certification - Yoga Instructor
Salt Lake Community College
High School Diploma -
West Lake High School
Dental Assistant Certification - Dental Assistant
Mountainland Applied Technology College
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