Jessica Glatt
San Francisco,CA
Summary
Mission-driven nonprofit professional with extensive experience supporting unhoused and underserved populations through shelter operations, supportive housing, and community-based programming. Brings a strong background in frontline resident services, crisis response, program management, and cross-sector collaboration. Experienced in managing complex grant-funded programs, supervising staff and volunteers, and building systems that promote safety, dignity, stability, and long-term outcomes for individuals and communities.
Overview
30
30
years of professional experience
Work History
Front Desk Clerk
PBS Staffing
06.2023 - 07.2025
- Served as primary point of contact for residents, guests, and service providers at multiple supportive housing sites serving formerly unhoused adults.
- Maintained a safe, respectful, and trauma-informed environment while enforcing building policies and de-escalating conflicts.
- Responded to emergencies, behavioral health crises, and resident concerns with empathy, professionalism, and sound judgment.
- Coordinated closely with case managers, property management, and external service providers to support resident stability and access to housing, healthcare, and social services.
- Completed detailed incident reports, daily logs, and administrative documentation to ensure continuity of care and clear communication across shifts.
Education & Outreach Program Manager
Sonoma Ecology Center
Sonoma, CA
06.2006 - 07.2014
- Managed multiple grant-funded programs and community initiatives supported by city, county, state, and federal funding sources.
- Oversaw a 6-acre community garden park, including programming, maintenance coordination, volunteer engagement, and public access.
- Directed a K–12 watershed education program serving thousands of students annually through classroom instruction, field-based learning, and stewardship activities.
- Led program planning, implementation, evaluation, and reporting to ensure compliance with grant requirements and achievement of measurable outcomes.
- Wrote and managed grants, tracked budgets, and prepared progress and final reports for government agencies and foundation funders.
- Supervised staff and volunteers; built partnerships with schools, nonprofits, and government agencies to expand program reach and impact.
- Facilitated advisory meetings with public agencies and community stakeholders to align educational goals, community needs, and environmental priorities.
General Manager
Cucina Viansa
Sonoma, CA
11.1995 - 04.2005
- Managed daily operations of a high-volume restaurant with annual revenues exceeding $1M.
- Supervised and trained a diverse team of 40+ staff, overseeing scheduling, performance management, and workplace safety.
- Developed operational systems that improved staff retention, service quality, and team communication.
- Managed budgets, payroll, vendor relationships, and compliance with health and labor regulations.
- Built strong skills in leadership, conflict resolution, crisis management, and customer service transferable to human services settings.
Education
Bachelor of Science - Environmental Studies & Planning
Sonoma State University
Rohnert Park, CA06-2006
Skills
Shelter & Supportive Housing Operations Trauma-Informed Care Crisis Response & De-escalation Resident Support Services Program Management Grant Writing & Reporting Program Evaluation Staff & Volunteer Supervision Community Partnerships Conflict Resolution Nonprofit Administration Documentation & Compliance
Affiliations
- Volunteer Grant Writer & Consultant, Nuestra Voz (2011–2014)
- Commissioner, Community Services & Environment Commission, City of Sonoma (2009–2010)
- Board Member, Sonoma Valley Certified Farmers Market (2010)
- Environmental Justice Strand Leader, North American Education for Environmental Education Conference (2008)
Timeline
Front Desk Clerk
PBS Staffing
06.2023 - 07.2025
Education & Outreach Program Manager
Sonoma Ecology Center
06.2006 - 07.2014
General Manager
Cucina Viansa
11.1995 - 04.2005
Bachelor of Science - Environmental Studies & Planning
Sonoma State University