Dedicated customer service professional with over 10 years of experience in delivering reliable and efficient support. Expertise in accurately processing order information and responding promptly to customer inquiries, ensuring a seamless experience. A cheerful demeanor enhances interactions, effectively addressing requests and accommodating special needs. Proficient in oral and written communication, active listening, and analytical problem-solving, consistently fostering customer loyalty through personalized solutions and a service-oriented approach.
Hi, I’m
Jessica Godare
Arcata,CA
Summary
Overview
14
years of professional experience
Work History
Walmart
Customer Service Representative
06.2024 - Current
Job overview
- Responded to customer requests for products, services, and company information.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Investigated and resolved accounting, service and delivery concerns.
- Managed timely and effective replacement of damaged or missing products.
- Create new customer accounts and edit current customers in CRM
- Managed over 30 incoming calls per day from customers
Grocery Outlet Bargain Market
Cashier
10.2021 - 11.2023
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints and maintained clean and tidy checkout area.
Carls Jr
Shift Leader
04.2012 - 02.2020
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in the hiring process, making recommendations for suitable candidates and conducting interviews as needed.
- Reduced document retrieval time with consistent file organization and labeling practices.
Education
West Hills College - CoalingaCoalinga, CA
High School Diploma from Business Administration And Management
University Overview
Sierra High SchoolFresno, CA
High School Diploma
University Overview
Skills
- Effective complaint resolution
- Calendar management
- Account management
- Effective scheduling
Timeline
Customer Service Representative
Walmart
06.2024 - Current
Cashier
Grocery Outlet Bargain Market
10.2021 - 11.2023
Shift Leader
Carls Jr
04.2012 - 02.2020
Sierra High School
High School Diploma
West Hills College - Coalinga
High School Diploma from Business Administration And Management