Jessica Goff
San Antonio,TX
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Capitol Aggregates through expert office management and exceptional client relations. Skilled in schedule coordination and records management, adept at fostering interdepartmental communication and streamlining processes. Achieved significant improvements in productivity and client service, demonstrating strong organizational and administrative support skills. Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.
Overview
12
12
years of professional experience
Work History
Office Coordinator, Equipment Op, Scale Attendant
Capitol Aggregates
Poteet, TX
05.2022 - Current
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Coordinated company events, fostering team building and boosting overall morale.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Used forklifts, haul trucks and other equipment to move materials around work sites and organized according to need.
- Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Collaborated with team members to optimize work processes, streamlining operations for increased efficiency.
- Enforced compliance with safety standards and regulations related to proper PPE, hand signals and equipment movements.
- Completed diligent equipment inspections, to prolong life of each piece of machinery.
- Reduced downtime by conducting pre-use inspections and addressing potential issues proactively.
- Maintained accurate records of equipment performance and service history for future reference and analysis.
- Sustained high-performance standards by adhering to company policies regarding preventative maintenance schedules.
- Minimized operational costs through effective fuel management and preventive maintenance routines.
- Maintained detailed logs of equipment usage and maintenance, ensuring accountability and operational readiness.
- Followed safety protocols while operating machinery.
- Operated heavy equipment to move large quantities of dirt and debris.
- Monitored fuel, oil and water levels of heavy equipment.
- Monitored and adjusted speed of heavy machinery for safe operation.
- Assisted accounts receivable department with collections efforts by providing necessary documentation relating to disputed invoices or charges as needed.
- Enhanced customer satisfaction by providing timely and accurate weight measurements for incoming and outgoing vehicles.
- Provided excellent customer service, resolving issues quickly and professionally to maintain positive client relationships.
- Supported management in various administrative tasks as needed, including filing, data entry, and creating reports.
- Reviewed daily reports generated from the scale system software prior to submission, ensuring accuracy and completeness.
- Contributed to a safe work environment by adhering to safety protocols and reporting potential hazards promptly.
- Adhered to all company safety policies and procedures, contributing to a safe working environment for all employees.
- Reduced processing time for trucks entering or exiting the facility with efficient communication between drivers, dispatchers, and other staff members.
- Ensured accurate billing information by verifying customer account details and promptly addressing any discrepancies.
- Operated weigh scales and issued tickets when necessary.
- Answered customer calls professionally and routed to appropriate person.
- Complied with safety regulations to avoid potential injuries and support company goals.
- Maintained tidy work area to reduce likelihood of accidents.
- Followed up with customers to handle delays or other issues.
Scale Manager
Atlas Organics
San Antonio, TX
01.2022 - 05.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Personal Care Assistant
Self
San Antonio, TX
10.2019 - 01.2022
- Assisted client with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patient achieve nutritional objectives.
- Assisted with transferring and positioning client, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Contributed to a positive home atmosphere by engaging client in conversation and recreational activities tailored to their interests.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Recognized and reported abnormalities or changes in patients' health status to doctors.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Remained alert to problems or health issues of client and competently responded.
- Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
- Planned activities to encourage movement, stretching, and strength building.
- Assisted with daily living activities, running errands, and household chores.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained entire family's schedule and organized events.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Logistics Manager
Signal Peak Silica - Formerly Preferred Sands
Poteet, TX
09.2018 - 10.2019
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
- Monitored logistics performance and identified improvement opportunities.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Facilitated smooth communication between sales, production, and distribution departments to improve overall workflow efficiency.
- Collaborated with cross-functional teams to ensure seamless coordination of supply chain activities.
- Established contingency plans for potential disruptions in the supply chain, ensuring business continuity during unforeseen circumstances.
- Developed contingency plans for logistics operations, minimizing disruptions during unexpected events.
- Enhanced team collaboration and communication, leading to more efficient problem-solving during peak operational periods.
- Collaborated with IT department to upgrade logistics software, enhancing functionality and user experience for logistics team.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and maintained knowledgeable and productive team of employees.
- Created and enforced detailed organization processes to increase quality and service standards.
- Tracked production and quality control systems to proactively identify deficiencies.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Collaborated with manufacturing and supply chain management.
Logistics Manager
Stillman Enterprises
Poteet, TX
06.2017 - 09.2018
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Created and enforced detailed organization processes to increase quality and service standards.
- Developed and maintained knowledgeable and productive team of employees.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Improved inventory accuracy with introduction of cycle counting program, ensuring stock levels were always up-to-date.
- Enhanced team collaboration and communication, leading to more efficient problem-solving during peak operational periods.
- Managed cross-functional teams to ensure timely delivery of products, maintaining high customer satisfaction levels.
- Facilitated smooth communication between sales, production, and distribution departments to improve overall workflow efficiency.
- Provided exceptional customer service, resolving client inquiries quickly and professionally.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Demonstrated flexibility and adaptability by successfully managing multiple priorities simultaneously, ensuring all tasks were completed on time and according to specifications.
- Provided support during peak periods or staff shortages to maintain workflow and meet customer demands without sacrificing quality or safety standards.
- Trained new employees on company policies, equipment operation, and safety procedures to ensure seamless integration into the team.
- Coordinated with sales and production teams to ensure accurate order fulfillment and on-time deliveries.
- Collaborated with other departments to identify areas of improvement in the overall supply chain process, leading to increased efficiency across all functions.
- Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
- Generated production data to complete necessary paperwork by accurately measuring and weighing materials.
Frac Sand Transportation Dispatcher
Detmar Logistics
San Antonio, TX
02.2017 - 06.2017
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Improved fleet utilization by closely monitoring available resources and adjusting assignments as needed.
- Worked closely with customers to effectively resolve issues and complaints.
- Monitored flow of paperwork and directed information to appropriate departments.
- Received new orders, prepared documentation, and assigned personnel.
- Monitored vehicle locations to coordinate timely arrivals.
Control Room Operator
OmniTRAX
Cotulla, TX
09.2016 - 12.2016
- Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations.
- Ensured smooth transitions between shifts by maintaining clear communication lines with colleagues and providing comprehensive briefings on relevant issues.
- Demonstrated adaptability during periods of change, embracing new technologies or methodologies to improve overall control room functionality.
- Helped to maintain a positive work environment by fostering open communication, teamwork, and mutual respect among control room staff.
- Reported complex issues and conditions to management for specialized diagnosis and repair.
- Maintained high levels of safety in the workplace through diligent observation and strict adherence to protocols.
- Provided variance reports to field staff to assist with task prioritization.
- Monitored CCTV feeds to maintain security and safety within facility, swiftly addressing any irregularities.
- Updated operational manuals to reflect current best practices, ensuring all team members had access to latest procedural information.
- Documented daily activities in internal system and submitted timely shift reports.
- Kept plant areas clean and ready for inspections to maintain high audit and compliance scores.
Collections Specialist
Rent To Own Dealership
San Antonio, TX
05.2016 - 09.2016
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Processed payments and applied to customer balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
- Researched accounts and completed due diligence to resolve collection problems.
- Counseled debtors on payment options and arranged installment agreements.
- Supported company revenue growth by recovering outstanding debt through diligent monitoring and timely action on delinquent accounts.
- Maintained meticulous records of all collections activities, ensuring transparency and accountability in customer communications.
- Coordinated with sales and customer service departments to address underlying issues leading to non-payment.
- Responded to customer inquiries and provided detailed account information.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Initiated repossession process or service disconnection upon failure of other collection methods.
Control Room Operator
Terracor Group
Cotulla, TX
11.2013 - 02.2015
- Kept plant areas clean and ready for inspections to maintain high audit and compliance scores.
- Followed safety protocols and procedures to maintain safe working environment.
- Responded immediately to emergency situations and implemented proper procedures to minimize impacts.
- Monitored operations to spot and report on issues for quick resolution.
- Documented daily activities in internal system and submitted timely shift reports.
- Monitored CCTV feeds to maintain security and safety within facility, swiftly addressing any irregularities.
- Maintained strict compliance with industry regulations and standards, ensuring high level of operational integrity.
- Helped to maintain a positive work environment by fostering open communication, teamwork, and mutual respect among control room staff.
- Demonstrated adaptability during periods of change, embracing new technologies or methodologies to improve overall control room functionality.
- Ensured smooth transitions between shifts by maintaining clear communication lines with colleagues and providing comprehensive briefings on relevant issues.
Safety Assistant
OTEX Pumping
Pleasanton, TX
03.2012 - 11.2013
- Provided health and safety training to employees regarding safety protocols.
- Conducted new employee interviews, orientation and training and provided ongoing monitoring and evaluation.
- Collaborated with other departments to integrate safety in all aspects of organization.
- Communicated safety performance and progress to management and employees to provide up to date information.
- Responded to any emergencies as instructed and with utmost efficiency.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Helped maintain an organized inventory of PPE supplies, streamlining distribution processes for efficiency.
- Promoted a positive safety culture by providing guidance and coaching to employees on best practices.
- Provided timely responses to employee questions or concerns about workplace safety issues, promoting open dialogue and trustbuilding.
- Received new orders, prepared documentation, and assigned personnel.
- Tracked and monitored vehicle performance and maintenance.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Communicated with customers to provide delivery updates and resolution.
- Answered phone calls and responded to customer emails.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
- Facilitated training for new dispatchers, improving team readiness and performance.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Enhanced team morale by fostering supportive and collaborative work environment.
- Analyzed customer feedback and provided solutions to improve customer service.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Collaborated with management to create a safer work environment, implementing new safety policies and procedures.
Education
GED -
Chula Vista Adult Center
Chula Vista, CA08.1995
Skills
- Schedule Coordination
- Office Administration
- Office Management
- Customer Service
- Administrative Support
- Client Relations
- File Organization
- Records Management
- Report reconciliation
- Office Equipment Maintenance
- Data Entry
- Organizational Skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Advanced from scalehouse to Office Coordinator within 3 months for being able to work without being micromanaged and asking for more duties and responsibilities.
- Attended multiple types of safety training and leadership training.
- PEC Certification
- Sanjel Safety Training
- Sanjel Driving Safety Training
- Sanjel Leadership Course
- MSHA
- CPR / First Aid Training
Timeline
Office Coordinator, Equipment Op, Scale Attendant
Capitol Aggregates
05.2022 - Current
Scale Manager
Atlas Organics
01.2022 - 05.2022
Personal Care Assistant
Self
10.2019 - 01.2022
Logistics Manager
Signal Peak Silica - Formerly Preferred Sands
09.2018 - 10.2019
Logistics Manager
Stillman Enterprises
06.2017 - 09.2018
Frac Sand Transportation Dispatcher
Detmar Logistics
02.2017 - 06.2017
Control Room Operator
OmniTRAX
09.2016 - 12.2016
Collections Specialist
Rent To Own Dealership
05.2016 - 09.2016
Control Room Operator
Terracor Group
11.2013 - 02.2015
Safety Assistant
OTEX Pumping
03.2012 - 11.2013
GED -
Chula Vista Adult Center