Jessica Gomez
Lehigh Acres
Summary
Searching for an opportunity to use my experience, skills and education to make positive contributions to growing company.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
21
21
years of professional experience
Work History
Revenue Specialist II – Interstate
State of Florida Department of Revenue
Fort Myers, FL
09.2022 - Current
- Update and process Responding and Initiating Interstate requests as specified in CSP procedure. Duties include initiating and responding to transmittals, coordinating hearings, entering depository numbers, preparing interstate action requests (referrals), information gathering determining long-arm eligibility, and interacting with child support agencies in other states, territories and countries.
- Access and update in in the Child Support Automated Management System (CAMS). Information will include both financial and nonfinancial data referenced in CSP procedures. Initiate and respond to requests, coordinate with internal and external partners, research and resolve case issues and gather information.
- Review all assigned tasks and critical data fields to enable CAMS to take the next appropriate action. Make decisions based on case information in CAMS and documentation provided by customers or business partners. Contact business partners as necessary to confirm information or gather additional documentation.
- Interview customers face-to-face and/or on the telephone. Interact with customers, legal services providers, other states, employers and other business partners for additional information needed to process case actions.
- Initiate requests to other states, the Florida Office of Vital Statistics, local clerks of court and other states for birth certificates, support and paternity orders, and payment records.
- Attend and participate in team meetings and conferences as applicable. Complete all required Department-wide and programspecific training.
- Learn, review and follow the service site’s safety and security protocols.
- Perform other related duties as assigned
OFFICE MANAGER
CCSWFL- The Community Children's Center
Lehigh Acres, FL
01.2005 - 09.2022
- Guided parents through enrollment procedures to ensure smooth registration of children in the center.
- Managed day-to-day operations to ensure efficient office functionality.
- Facilitated communication between parents, staff, and community stakeholders.
- Coordinated fundraising events to support community outreach programs.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Education
Bachelor of Arts - Human Services
Walden University
Minneapolis, MN08-2021
Associate of Arts - Early Childhood Education
Tallahassee Community College
Tallahassee, FL01-2005
Skills
Cost management
Proficient in Microsoft Office Suite
Efficient data input
Strong organizational skills
Document organization
Effective communication skills
Strategic decision-making
Skilled in resolving conflicts
Proficient in managing multiple tasks
Strong focus on accuracy
Supportive team member
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Revenue Specialist II – Interstate
State of Florida Department of Revenue
09.2022 - Current
OFFICE MANAGER
CCSWFL- The Community Children's Center
01.2005 - 09.2022
Bachelor of Arts - Human Services
Walden University
Associate of Arts - Early Childhood Education
Tallahassee Community College